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BUSINESS MOBILE BANKING

Your accounts - at your fingertips

Now we invite you to do your banking whenever - and wherever - you choose. Whether you’re at home, at work, or on the go, you can check your balance, make transfers, and more, all on your mobile phone!

Stay on top of your accounts by downloading our mobile app for Business Clients from the App Store, Google Play or Amazon Appstore, and sign-in to Business Online Banking using your phone’s web browser. It’s real-time account access on your terms - no banking center needed. For more information, check out our FAQs.

Sign up for Mobile Banking; it's simple!

Mobile Banking - Available Functions

FunctionMobile WebMobile App
Account Balances
Recent Transactions
Transfers
Mobile Deposit 
Bill Payments
Contact Us / Help
Location Finder

 

Mobile Banking Terms and Conditions

FAQs

I received an activation code but never used it. What do I do now?
  • Activation codes expire after a specific period of time. If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

What do I use for a Mobile Number if I am using a tablet or MP3 device, such as an iPad or iPod?
  • When you use a non-phone device, such as tablets and MP3 players that are Internet-enabled and a phone number is requested, enter a phone number you can easily remember, such as your home phone or office phone.

What if I do not remember my User ID or Password?
  • Contact Customer Service or Treasury Solutions if you've forgotten your user ID or password.

What is my Password?
  • Your Password is the same as the Password you established for Online Banking.

Do I have to accept the Terms and Conditions?
  • Yes. You must agree to the Terms and Conditions in order to use Mobile Banking.

Can I save my User ID on the device?
  • On applications that allow saving the User ID, you may save your User ID by selecting "On" when prompted. For enhanced security, the User ID will then be presented in the future in a masked format, hiding some of the characters. You may also remove the User ID, at a later time, by simply changing the prompt to "Off".

What is my User ID?
  • Your User ID is the same as the User ID you established for Online Banking.

What Mobile Banking modes may I enroll?
  • Users may enroll for, both, the web/browser-based version of Mobile Banking as well as the downloadable applications, if supported. SMS/Text for Mobile Banking must be enrolled from the Mobile Banking Center using a personal computer. Click on the "Activate Now" link for SMS and follow the instructions presented on the screen.

I'm not enrolled for online banking. Can I still use Mobile Banking?
  • No, you must be enrolled in Online Banking or Business Online Banking before you can use Mobile Banking.

What if I did not receive a text message to verify my Mobile Banking enrollment?
  • If you're having trouble receiving text messages, check with your wireless carrier or plan administrator to make sure your mobile phone has text functionality enabled. Standard rates apply, so you should check with your carrier to avoid unexpected charges.

What is First Merchants Mobile Banking?
  • Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your mobile device capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, pay bills and find nearest ATM or branch locations. Also, on the downloadable mobile banking application, you have the option to deposit checks.

Can I use multiple devices to access First Merchants Mobile Banking?
  • Yes. To Enroll another Mobile Device, log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab.

How do I opt out?
  • To unenroll a device, just log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab. Personal users who have activated text banking may also text 'S' or 'STOP' to 49794 to deactivate text banking for that device.

What is the cost for First Merchants Mobile Banking?
  • First Merchants Mobile Banking is free, however, you may incur text or data charges from your wireless provider. Standard rates apply, so you should check with your carrier to avoid unexpected charges.

How do I transfer the First Merchants Mobile Banking service to a new device?
  • To Enroll another Mobile Device, log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab.

What if my phone is lost or stolen?
  • You can temporarily disable a device from the Mobile Banking service at any time, or permanently remove it. Just log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab.

What happens if I change my wireless provider or mobile number?
  • You can make updates to your First Merchants Mobile Banking device information by logging in to Online Banking and selecting 'Manage mobile banking settings' under the Customer Service/Administration tab.

Is Mobile Banking secure?
  • Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, password access and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your mobile device. In the event your mobile device is lost or stolen, you can temporarily disable a device from the Mobile Banking service at any time, or permanently remove it. Just log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab. To learn more about security and what you need to know to protect yourself, click here.

Which mobile devices are supported?
  • Our First Merchants Mobile apps are available for Apple or Android phones and tablets. If you can text from your phone, you may use it for Text Banking (personal customers only).

How do I enroll in First Merchants Mobile Banking?