FAQS

Frequently Asked Questions

Choose your FAQ category through the drop-down menu below.
How do I establish a video conference call?
Does First Merchants offer practice loans to refinance or consolidate my current veterinary practice debt?
  • Definitely. A veterinary practice loan to refinance debt can be a great way to improve your cash flow. Ask a practice finance banker how to get started!

What do I need to know as a first-time homebuyer?
  • As a first-time homebuyer, you’ll need to take a few steps before you figure out how much you can afford to spend on your first home mortgage, and then get pre-approved for a mortgage loan. First Merchants Bank offers an online mortgage calculator, as well as an online pre-approval application process, both of which are designed to be quick and convenient. You also need to decide how much you can afford for a down payment, which may determine whether you choose conventional financing or an alternative, low down payment option.

Are U.S. Treasury Checks accepted via mobile deposit?
  • No. Checks or items that are drawn or otherwise issued by the U.S Treasury Department are not accepted through mobile deposit. You will need to go to one of our nearest banking center locations to deposit a U.S. Treasury Check.

What resources do you offer for those that are not as familiar with banking digitally?
Can you help me set up access to my accounts online?
What about the limits for mobile deposit?
Can I see images of my deposit tickets?
What is ZELLE?
  • Zelle is a fast and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank2.
How much is the child tax credit?
  • The breakdown of how much you’ll receive for the child tax credit is contingent on several variables. The chart below shows how much parents who qualify for the $3,000 or $3,600 payments will receive and when they’ll receive payments.

    MonthPayments for families with children 5 and youngerPayments for families with children ages 6 to 17
    July 2021$300$250
    August 2021$300$250
    September 2021$300$250
    October 2021$300$250
    November 2021$300$250
    December 2021$300$250
    April 2022$1,800$1,500
How will I know when my stimulus payment is deposited into my First Merchants account?
What if happens if my income is higher in 2020? Will I have to pay the stimulus check back?
  • If you receive a stimulus payment and your 2020 income turns out to be higher than expected, the money does not have to be paid back to the federal government.

Why is my balance less than the amount of my check?
Do I qualify and how much will I receive?
  • You likely qualify for an economic impact payment if:

    • your filing status is single or married but filing separately, and you make less than $75,000;
    • your filing status is head of a household, and you make less than $112,500;
    • your filing status is married and you file jointly, and your combined income is less than $150,000;
    • your income is above $75,000 as an individual or $150,000 as a joint filer, the payment amount is reduced by $5 for each $100; or
    • you don’t typically file taxes and receive Social Security benefits from the Social Security Administration or Social Security Equivalent Benefits (SSEB) from the U.S. Railroad Retirement Board.

    Taxpayers

    The majority of Americans will receive an economic impact payment that’s based on their income and the filing status on their 2019 tax return. If you haven’t filed your 2019 taxes, your 2018 return will be used to calculate the amount you’ll receive.

    Single or married filing separate

    • If your adjusted gross income is below $75,000, you’ll receive the full $600. You will also receive $600 for each child under the age of 17 you claim on your taxes.
    • If your adjusted gross income is above $75,000, you’ll receive an amount that will be reduced by $5 for every $100 in adjusted gross income above $75,000.
    • Reduced checks will go out to individuals making up to $87,000 a year (down from $99,000 in the spring 2020.)

    Head of household

    • If your adjusted gross income is below $112,500, you’ll receive the full $600. You will also receive $600 for each child under the age of 17 you claim on your taxes.
    • Reduced checks on a sliding scale are available for heads of household earning up to $124,500 annually.

    Married filing jointly

    • If your adjusted gross income is less than $150,000, you’ll receive the full $1,200. You will also receive $600 for each child under the age of 17 you claim on your taxes.
    • If your adjusted gross income is above $150,000, you’ll receive an amount that will be reduced $5 for every $100 in adjusted gross income above $150,000
    • Reduced checks on a sliding scale will go out to married couples who earn up to $174,000.

    If you don’t typically file taxes because you’re not required to based on your income level, the IRS launched a web portal where Americans who did not file a tax return in 2018 or 2019 can submit basic personal information to the IRS so that they can receive payments.

    Also, if your 2019 adjusted gross income was less than $69,000, you may be able to find one or more online tools to file your taxes for free. Review each company's offer to make sure you qualify for a free federal return. Some companies offer free state tax returns, but others may charge a fee.

    There are a few additional cases in which you may not receive an economic impact payment, including if someone claims you as a dependent on their taxes, you have a non-resident alien status, or you’re filing on behalf of estates or trusts.

    Most American adults are beginning to receive stimulus funds from the U.S. government.  The amount of funds for each adult will vary based on a number of factors. Use this calculator published by the Washington Post to estimate your stimulus funds 

    Social Security beneficiaries

    If you don’t file taxes but receive Social Security or SSEB benefits

     

    Most Social Security retirement and disability beneficiaries, railroad retirees and those receiving veterans’ benefits do not need take any action to receive a payment. Earlier this year, the IRS worked directly with the relevant federal agencies to obtain the information needed to send out the new payments the same way benefits for this group are normally paid. For eligible people in this group who didn’t receive a payment for any reason, they can file a 2020 tax return. 

     

    If you do file taxes and receive Social Security (or SSEB) benefits

     

    If you receive Social Security (or SSEB) and do file your taxes because you receive additional income through a pension or another source, you’ll receive your economic impact payment based on your latest tax return and the income categories above. If you haven’t filed a 2019 tax return, it will be based on your 2018 tax return.
     
     

Why is my stimulus check not in my account?
I received a message from the IRS asking for my personal information. Is this a scam?
  • Yes, this is a scam. With the rollout of economic impact payments, there’s an increased risk of scams. It’s important to stay vigilant and aware of unsolicited communications asking for your personal or private information – through mail, email, phone call, text, social media or websites – that:

    • Ask you to verify your SSN, bank account, or credit card information
    • Suggest that you can get a faster payment if they fill out information on your behalf or if you sign over your check to them
    • Send you a bogus check, perhaps in an odd amount, and then ask you to call a number or verify information online in order to cash that check

    Be aware that scammers are also able to replicate a government agency’s name and phone number on caller ID. It’s important to remember that a government agency will never ask you for your personal information or threaten your benefits.

If I owe past taxes, will my stimulus check be reduced?
  • No. The payments cannot be garnished for back taxes or by private creditors or debt collectors. This time around, the payments also cannot be reduced for past-due child support.
Is cash an infection risk?
  • While there has been no conclusive study on the viability of the coronavirus on U.S. currency, the CDC has indicated that there is no increased risk of viral transmission through the use of cash. We encourage customers to follow CDC guidelines to protect themselves from the virus.

I am not a customer but I have my stimulus check. Will you cash it?
How do I find out if the IRS is sending me a stimulus payment?
  • People can check the status of both their first and second payments by using the Get My Payment tool, available in English and Spanish only on www.irs.gov. The tool is being updated with new information, and the IRS anticipates the tool will be available again in a few days for taxpayers.

     

     

I am not a First Merchants customer but am expecting to receive a stimulus payment, will you cash my check?
What if I don’t normally file taxes? Do I need to use the non-filer tool again on the IRS website?
  • No, if you provided information to the IRS on the non-filer portal during the first round of stimulus checks, you are all set.
According to the IRS portal, I should have received my deposit, why isn’t it in my account?
  • There are a number of reasons why your payment may not deposited into your account. Please contact us for assistance.

What happens to people who earned too much income in 2019 but lost their job in 2020? Will they still receive a stimulus check?
  • This is a really tough situation. Unfortunately, these workers are not eligible for $600 checks right away. They would get the rebate when they file their 2020 taxes in the spring of 2021.
Can the government reduce or garnish my economic impact payment?
  • No. Your economic impact payment will not be subject to most types of federal offset or federal garnishment as a result of defaulted student loans or tax debt. However, the payments are still subject to garnishment if you’re behind on child support. Visit IRS.gov for more information

I thought my stimulus check would be deposited to my checking account, but it was deposited to my savings account (or vice versa).
  • The account number the IRS has associated with your taxes, or the detail you entered into the IRS portal is the account to which your payment will be deposited, which may be different than the account type you selected. You can quickly transfer between accounts using First Merchants Online Banking or First Merchants Mobile App.

Will banks have enough cash on hand to cash the checks?
  • Yes. The industry is prepared for the increased demand for cash. Banks are working closely with the Federal Reserve to ensure that there is plenty of cash on hand for customers that need immediate funds. Keep in mind that the safest place for your money is in the bank—it’s federally insured and physically secure. 

When can I expect to receive my payment?
  • The IRS will begin rolling out economic impact payments on March 12, 2021. For most people, you won’t have to do anything – the payment will be directly deposited into your bank account or sent to you by check. Be aware, however, that if it & sent by check, it might take a little longer. Visit IRS.gov for more information

How will the IRS send my payment?
  • Your economic impact payment will either be directly deposited into your bank account or a check will be mailed to you.

    If you’re a Social Security (or SSEB) beneficiary who doesn’t need to file taxes, you’ll receive your economic impact payment the same way you receive your benefits, either by direct deposit or by check.

    No matter how you receive your payment, the IRS will send you a letter in the mail to the most current address they have on file about 15 days after they send your payment to let you know what to do if you have any issues, including if you haven’t received the payment. Visit IRS.gov for more information

Can I provide the IRS with my bank account information for direct deposit?
  • Later this month, the IRS will launch a separate online application, “Get My Payment,” which allows taxpayers, who filed their tax return in 2018 or 2019 but did not provide their banking information on their return, to submit direct deposit information so that they can receive payments immediately, as opposed to checks in the mail. “Get My Payment” will also allow taxpayers to track the status of their payment. Visit IRS.gov for more information

I’ve moved since I filed my taxes. How can I update my address?
  • If you provided your bank account information when you filed your taxes, the IRS will directly deposit your money into this account. They won’t need your updated address. Visit IRS.gov for more information

Not everyone in my household has a Social Security number. Can I still get an economic impact payment?
  • No. In almost all cases, everyone in the household – meaning everyone on your tax return – needs a Social Security number (SSN).

    The only exception to this is if you’re a member of the military and file a married tax return. Your spouse isn’t required to have a SSN for you to get the economic impact payment.

    Visit IRS.gov for more information

I’m not typically required to file taxes. Can I still receive the economic impact payment?
  •  

    Yes, if you meet the eligibility requirement. While you won’t receive an automatic payment now, you can still claim the equivalent Recovery Rebate Credit when you file your 2020 federal income tax return.  Visit IRS.gov for more information

If I still need to file my 2018 and 2019 taxes, can I still receive the economic impact payment?
  • Yes. The IRS urges anyone with a tax filing obligation who has not yet filed a tax return for 2018 or 2019 to file as soon as they can to receive an economic impact payment. Taxpayers should include direct deposit banking information on the return.

    Keep in mind that the IRS has extended the deadline for filing your 2019 taxes until July 15, 2020, and you’ll have until the end of 2020 to claim your money.

    For those concerned about visiting a tax professional or local community organization in person to get help with a tax return, these economic impact payments will be available throughout the rest of 2020.

    Visit IRS.gov for more information

Are Covid-19 economic impact payment stimulus checks taxable?
  • No, they are not.
I’ve been impacted by COVID-19 and I am worried about account fees. What are my options?
  • We understand your concerns about fees such as overdraft, insufficient fund, service and maintenance fees on your accounts. If you are experiencing financial hardship as a result of COVID-19 and are concerned about account fees, please call us at 1.800.205.3464 or contact your local banker. Find your banking center’s phone number.
My income has been impacted by the COVID-19 virus, can you help?
  • Effective immediately, impacted clients may request to defer payments up to 90 days on installment and auto loans, mortgage loans and home equity loans without impacting their credit report or incurring late fees during the deferral period. If you are experiencing financial difficulty as a result of the COVID-19 impact, please call us at (877) 556-8721 to discuss your options. We are here and are ready to work with you. You can also fill out a request online.

How do I manage my accounts and banking needs if I suspect I have contracted COVID-19?
  • You can use the available tools and resources for self-service banking and 24/7 account access through our digital banking services including mobile, online and voice banking services. Using these services, you can check balances, transfer funds, deposit checks, make payments or find the nearest ATM. If you are not enrolled in Online or Mobile Banking and you need assistance, please visit the following links or contact First Merchants Customer Service at 1.800.205.3464.

    Enroll in Personal Online Banking

    Download the First Merchants Mobile Banking App for Personal Banking

I received a call or text from someone claiming to represent First Merchants related to the Coronavirus (COVID-19) situation and asking for my information. What should I do?
  • Unfortunately, fraud-related schemes associated with COVID-19 are on the rise, including a text scam. Fraudsters try to take advantage of times like this. Please be extra careful and aware. First Merchants will never make an unsolicited request for any confidential information from you via email or phone call or require that you update your account details on a Web page. Do not respond to or click on links from unsolicited emails, and do not provide confidential information on an unsolicited phone call.  Protect yourself against fraud using these recommendations in our Security Alert.
Does First Merchants offer practice loans to refinance or consolidate my current practice debt?
  • Definitely. A dental or veterinary practice loan to refinance debt can be a great way to improve your cash flow. Ask a practice finance banker how to get started!

Does First Merchants do business in my area?
  • We provide practice finance services throughout the Midwest. Please contact us if you have questions about your location.

Will I receive a new First Merchants debit card?
  • Yes, your card will be reissued. Please contact Customer Service 800.205.3464 if you have not received your new debit card by August 22nd.


Will my credit card login information change?
  • No, your login information will remain the same. You can access the credit card portal through the “sign in to online services” menu at firstmerchants.com. Choose Personal Credit Card to be directed to the appropriate login page.


Can I still make payments from my First Merchants checking account in the banking center?
  • Yes, you will still be able to make payments at the banking center.


Will my current Level One credit card still work?
  • Yes, continue to use your current Level One branded card until later this year.


How do I register for DMI mortgage payments online?
  • If your mortgage was previously serviced by Midwest Loan services, you should have received an informational packet in the mail from our sub-servicing partner, Dovenmuehle Mortgage Inc. (DMI). This information contains new instructions for making payments online with DMI or through the mail beginning August 1, 2022.

    To register for online mortgage payments with DMI:

    Register Online Payments with DMI

    For additional information about making mortgage payments:

    Learn More about Mortgage Payments


How do I sign in to other online services, like remote deposit or merchant services?
  • From firstmerchants.com, simply select the correct service from the sign in box’s dropdown menu. You’ll be taken to that service’s sign in page to begin the login process.

     
What page should I bookmark to sign in?
  • We recommend you bookmark www.firstmerchants.com to take full advantage of our integrated sign in box and to access the rest of our online content.

What is the “One-Time Security Code” needed to log in?
  • The One-Time Security Code will be required the first time you log in to the system and each time you log in with a different device. You will be prompted to initiate a phone call or text and receive a one-time code that you will input to access the system.

    • We recommend using the Phone option the first time you log in. Select a phone number and click Continue. The system will display a code that you will provide either verbally or with your phone's keypad when the call is received.
    • If you choose the Text message option, you will enter the one-time code in Business Online Banking that will be sent in a text from Short Code 32858.
Can I use Business Online Banking to pay my First Merchants Loan?
  • Yes, under the “Money Movement” option, choose “Loan”. Click the loan account you wish to pay and select an action from the payment options on the right of the screen.

How do I use the Refer a Friend program?
  • Simply navigate to the Refer a Friend website page. Use the form on this page to register. After you’re registered, you can invite your friends and family. Once your friend registers for the referral offer using your personal referral link and then opens a First Merchants Bank personal checking account with a deposit of $100 or more AND completes 15 debit card transactions (excluding ATM transactions) within 60 days of account opening, you will each receive a $50 Mastercard® Reward Card. The more friends you refer, the more you can earn – up to $500 per calendar year.
Can I try out Business Online banking before enrolling?
What text commands can I use with First Merchants Text Banking?
  • Text Banking Commands
How secure is my account information with Business Online Banking?
  • Business Online Banking is equipped with layered security and Out-of-Band Authentication to help mitigate both internal and external fraud. You are protected at login and when you initiate a transaction.  Please visit our Security Center for additional information.

    First Merchants Bank or any of its divisions, will not contact you via email, phone, or other means and request confidential information.

Where do I log in to Business Online Banking?
  • From firstmerchants.com, select Business Online Banking from the dropdown menu in the login box to begin the login process. If you’re using a mobile device, you’ll see mobile login options as well. 

     
How much can I transfer between accounts via external transfers?
  • $5,000 per transfer, per business day.

Why is First Merchants expanding in southern Michigan?
  • First Merchants already operates several banking centers in southern Michigan, and, through the merger with Level One Bank, will expand its footprint farther into this area. Together, our companies can offer a wider array of services, better access, and improved banking experience to the region. Both First Merchants and Level One leaders are confident that our planned partnership will benefit our customers, communities, and teammates. And we think that’s something worth talking about. 

Do I need to update direct deposits and automatic payments to avoid disruption?
  • No. You do not need to make any changes to your direct deposits or automatic payments, and there should be no disruption in these services.

Does First Merchants Bank operate under any other affiliate names?
Will Level One Bank signage change?
  • Yes. You will see Level One signage transition to First Merchants signage beginning in late summer 2022.

Is First Merchants Bank a ‘big bank?’
  • First Merchants Bank may be larger than Level One Bank, but it is not a “big bank.” The four largest banks in the U.S. have asset sizes ranging from $1.6 to $3.3 trillion, and the largest 100 banks in the U.S. have assets averaging $193 billion.

    In comparison, the combined assets of First Merchants and Level One only totals $17.6 billion, making your average Top 100 bank 10 times our size.

    So, while we’re not a big bank, we’re not small, either – in fact, we’re unique. First Merchants is large enough to offer the at-your-fingertips services you may expect from a larger bank while embodying the friendly, trusted nature a small community bank. That’s because we are a community bank.

    We emphasize building trusted relationships with our patrons, greeting our clients by name, and improving the financial wellbeing of our diverse communities. Whether you’re looking for a top-rated mobile banking app, enhanced commercial lending limits, access to comprehensive wealth management and private banking, or for a bank that prioritizes initiatives supporting under-invested communities and local causes, we’re the bank for you. That’s because, at First Merchants, we’re committed to making banking accessible for every member of the communities we serve through our service philosophy, “Helping you prosper.”

    We’re not too small, we’re not too large: we’re just right to deliver needed services in a personal, individually tailored way.

If I have deposit accounts at Level One Bank and First Merchants Bank with combined totals more than the FDIC insurance limit of $250,000, what is the FDIC insurance impact?
  • If you have deposit accounts at both banks, the FDIC will insure your funds for six months after the legal merger date – in this case, six months after April 1, 2022. This is to provide you time to restructure your accounts if necessary.

    Should you need further assistance, First Merchants also operates under the trade name First Merchants Private Wealth Advisors. We would be happy to assist you through this process and help you find the right solution for your hard-won earnings.

    If you have questions about your deposit insurance, please feel free to visit any Level One Bank location or call the FDIC directly at 1-877-ASK-FDIC.

When can I begin to use First Merchants Bank locations, products and services?
  • We will communicate the exact dates in the coming months; however, you can look forward to having access to First Merchants banking centers in Michigan, Ohio, Indiana and Illinois, including 16 in southeast Michigan, along with expanded product and service offerings, leading mobile apps and extended commercial lending limits later this summer.

Should I continue to use my Level One Bank checks, online banking, telephone banking, bill payment and debit/ATM cards?
  • Yes, for now! Level One Bank will go through a system conversion later this year. We will communicate further information and instructions to you ahead of time in preparation for this system conversion. Please watch your mailbox and inbox closely throughout the summer for more information and instructions.

How can I get the most current information about changes that may impact me?
  • We will contact clients directly as we identify changes which could impact individual accounts or access – so keep an eye on your mailbox and inbox!

    We will also post important information and answers to frequently asked questions on our website at firstmerchants.com/level-one-bank.

    Our goal is to make this process a seamless one, and to ensure that your banking experience remains as easy and worry-free as it is today. We look forward to working with you as we continue to build a strong financial future, together. 

Will my account numbers change?
  • No.  Be assured that unless you are contacted directly, your account number will remain the same and you will continue to access your account as you do today.

Should I continue to make loan payments to Level One Bank?
  • Yes. Your loan payment process will not change at this time. Please continue to make loan payments in the same manner as you do today.

Should I consider an online mortgage?
  • Whether you should consider an online mortgage depends on what you value most. Generally, borrowers considering an online mortgage rank convenience and speed as top priorities when financing a home purchase.

    Many banks with brick-and-mortar locations also serve as online mortgage providers, giving buyers the option to complete the process remotely or in person. When choosing whether an online mortgage is right for you, it comes down to personal preference. Get started with an online application today.

Do I have to pay a mortgage insurance premium?
  • Whether or not you need to pay a mortgage insurance premium (MIP) depends on the terms of your loan. Down payment amounts dictate the need for mortgage insurance premiums, which influence monthly payments — and the amount due at closing. All Federal Housing Authority (FHA) mortgages require borrowers to pay an upfront mortgage insurance premium, known as UFMI, at closing in addition to an annual premium for the life of the loan. The upfront premium costs 1.75% of the loan amount, and the annual mortgage insurance premium runs between 0.45% to 1.05%.

    If you made a down payment of less than 10%, you’re responsible for paying the annual premium in monthly installments over the life of the loan. If you put down over 10%, the requirement to pay the annual premium ends after 11 years. 

What does a mortgage loan officer do?
  • A mortgage loan officer works for a bank or mortgage company and assists customers who apply for a home loan. Mortgage loan officers stay updated on the latest mortgage news and use their expertise to evaluate and authorize approval of mortgage loans. Mortgage loan officers help customers choose loans that best fit their financial situation and then help them complete the application process. Mortgage loan officers also serve as a borrower’s main contact throughout the home loan process.

How much does it cost to refinance a mortgage?
  • On average, refinancing a mortgage costs homeowners approximately $3,000. However, the actual cost to refinance a mortgage depends on the loan amount, county of residence and several other factors. Closing costs typically include lender fees, a home appraisal and title services. Lenders may offer lower-cost refinancing options, which feature a higher interest rate with fewer upfront fees compared to a conventional mortgage.

What is the difference between a jumbo mortgage and a balloon mortgage?
  • There are a few differences between a jumbo mortgage and a balloon mortgage such as length of term, interest rates and payment terms.

    A jumbo mortgage is a type of home loan used to finance properties that are significantly more expensive than the average home. Jumbo mortgages are generally reserved for affluent buyers who purchase a home worth more than $548,250. On average, interest rates and down payments are higher, and jumbo mortgages are generally paid off in equal monthly payments. They can have 15- to 30-year terms.

    Balloon mortgages typically carry lower interest rates and monthly payments than jumbo loans. Unlike a jumbo mortgage, balloon mortgages require borrowers to pay off the remainder of their loan as a lump sum payment at a predefined time, typically toward the end of the term. A balloon mortgage can last from three to 30 years. 

What is mortgage amortization?
  • Mortgage amortization is the process by which a home loan is separated into a series of fixed monthly payments. Mortgage amortization can help borrowers calculate how much of their payments are being put toward interest and principal.

What are the differences between home construction loans and typical mortgages?
  • Home construction loans and typical mortgages have several distinct differences. Though both types of loans can be used to secure financing for a home, lenders generally require home construction loan borrowers to make larger down payments. Lenders also typically have more stringent credit requirements for borrowers seeking a construction loan than for those applying for a typical mortgage.

    The repayment term can also vary between the two home loans. Some home construction loans must be paid off in a year or less, depending on the type of loan the buyer secured, and standard interest rates are generally higher as well. 

What is the difference between a mortgage broker and a mortgage lender?
  • A mortgage broker works on your behalf to find a mortgage bank, so you can secure a home loan. By contrast, a mortgage lender approves you for a home loan and lends you the money to buy a home. Whether you choose to work with a mortgage broker or directly with a mortgage bank, ensure you’re getting the best loan terms and interest rates available to you. Also, carefully examine any fees or additional costs the broker or lender may charge.

What are the pros and cons of an adjustable rate mortgage?
  • An adjustable rate mortgage (ARM) on a home loan comes with a flexible interest rate that changes over the life of the loan. Some ARMs offer initial fixed interest rates for three, five or seven years and then adjust over the remainder of the loan term. Compared to a fixed rate mortgage, an ARM mortgage offers a lower initial interest rate, but after the fixed rate period ends, monthly payments typically fluctuate up or down, depending on the market.

What is an escrow account in a mortgage?
  • In relation to a mortgage, an escrow account is a fund that contains money designated to cover certain monthly expenses including property taxes and homeowner’s insurance. Taxes and insurance represent the two primary elements of what is held in an escrow account by the lender, which pays those bills on the borrower’s behalf. Financial lenders generally require an escrow account for mortgage loans, although escrow can sometimes be waived if a borrower pays a down payment of at least 20%.

How do I go about getting a mortgage?
  • The process of getting a mortgage can differ by lender. To apply for a mortgage, look for lending institutions with the best rates and terms to meet your financial needs. The lender will collect information about your income, employment, assets, credit score, and debt information before pre-approving you for a loan. Once your offer has been accepted on a home, you’ll work with the lender throughout the mortgage process until the final closing day.

How do I refinance my mortgage?
  • You can take several different paths to refinance your mortgage. First, you need to determine your goal: Do you want to lower your interest payments, shorten the loan term, drop mortgage insurance or free up cash?

    Next, you should shop for the best mortgage refinance rate for your goals. A loan officer can help you determine the best options for refinancing your mortgage. Next, you’ll need to select your lender. Once you lock in your interest rate, it’s time to close on the loan, which is a similar process to closing on your original mortgage.

    Whatever your financial needs, an experienced mortgage loan officer can guide you through the process of how to refinance a mortgage.

Should I refinance my mortgage?
  • If you’re wondering when to refinance your mortgage, compare current mortgage rates to your existing mortgage rate. If you can lock in a significantly lower rate and still save money after closing costs, that’s when you should consider refinancing a mortgage. You should also evaluate refinancing based on how much longer you intend to stay in your home. When mortgage rates drop significantly, refinancing your home mortgage can allow you to lower your monthly payments, shorten the loan term or borrow cash against your equity while securing a better interest rate on your home loan.

How do I find the right mortgage solutions?
  • First Merchants Bank’s online mortgage center helps homebuyers evaluate and find the best mortgage solutions based on their lifestyle, budget and goals. Our mortgage loan officers guide you through every step of the borrowing process, so you can confidently choose a better mortgage that fits your financial needs. Popular mortgage solutions include 30-year and 15-year fixed rate mortgages, adjustable rate mortgages and construction loans.

What are mortgage points? Are they worth the cost?
  • Mortgage points are an optional, one-time fee you pay your lender at the closing to reduce your mortgage interest rate. One mortgage point costs 1% of the mortgage loan amount. While mortgage points increase closing costs, a lower interest rate over the life of the home loan reduces monthly mortgage payments and the amount of interest paid. To really know if mortgage points are worth it, we recommend comparing the cost of the points at closing with the amount of anticipated savings in interest paid. This anticipated savings varies based on the amount of time you plan to stay in the home or whether you plan to refinance in the near future.

How long will I be paying off my mortgage?
  • The length of time it takes to pay off a home mortgage depends on the specific loan terms. First Merchants offers several mortgage solutions, including a 15-year mortgage and a 30-year fixed mortgage. Shorter mortgage terms typically come with a higher monthly payment, but the homebuyer pays less interest over the life of the loan.

    Homebuyers also generally have an option to select an adjustable rate mortgage, which includes an interest rate that adjusts with the marketplace. Adjustable rate loans typically start off with lower interest rates, but they increase with time. 

What is a mortgage?
  • The definition of a mortgage corresponds to a type of loan used to finance the purchase of a home or other real estate. House mortgage payments, paid monthly, consist of the principal balance, interest, insurance and taxes. A percentage of each payment goes toward paying the interest versus the principal, but as time goes on, more of your money goes directly toward paying off the principal. A standard mortgage typically offers either a 30-year or 15-year term for a fixed rate loan. Stretching payments over a longer period of time reduces monthly payments but increases the interest rate.

What is a home equity line of credit and how does it work?
  • The definition of a home equity line of credit, also known as a HELOC, is a loan that allows you to borrow against the equity of your home. A HELOC provides flexibility, because unlike borrowing and paying interest on one large lump sum, you decide how much you need and pay interest only on what you use. A home equity line of credit typically offers a lower interest rate than other loan products.

What is a home equity loan and how does it work?
  • A home equity loan is defined as a specific one-time lump sum loan with fixed monthly payments. Home equity loans are commonly used by borrowers to cover major expenses, such as home remodeling, or to consolidate debt. To secure a home equity loan from a lending institution, you as the borrower use your home as collateral. A home equity loan can be borrowed from a lender before or after you pay off the mortgage. To qualify, the property must hold equity, which determines the minimum and maximum loan amounts available.

Are there any limits for sending and receiving money with Zelle?
  • Sending amounts are based on account balances and limits set to protect you from fraudulent activity. At First Merchants Bank, your limit is $600 per transaction and $900 per day.

    There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

Which bank has the best home equity loan?
  • To select a lender to provide the best home equity loan for you, start by comparing offers from several lenders. Your local banking center is a great place to start. Make sure you compare all aspects of the loan options offered, such as terms, rates and any associated expenses like closing costs and application fees. Ask questions about any terms you don’t understand, so you can decide which loan offer best meets your needs.
What does loan-to-value ratio (LTV) mean, and how does it affect my home equity loan or HELOC rates?
  • A loan-to-value (LTV) ratio measures what you owe on your home versus the current appraised property value. Lenders consider your LTV ratio when you apply for a home equity product. If your LTV is 80% or lower, you’re likely to receive the best rate available.
How can you find the best HELOC lenders?
  • To find the best HELOC lenders, research online reviews and compile a list of your area’s top lenders by asking friends, family or your real estate agent for referrals. Narrow your list to two or three HELOC lenders after comparing fees, interest rates and repayment terms. If you’re uncomfortable shopping around for financial institutions, start with your current bank or a local credit union and compare rates. Because every borrower’s financial situation is unique, loan options other banks offer may provide a better fit for you than your current lender. When speaking to HELOC lenders at your preferred banks, share your goals and financial needs so they can assist you in determining the best HELOC option.
How can I best use or invest these payments?
  • Child tax credit monthly payments offer a great opportunity for families to plan for their child’s future and build up savings. These payments can cover the day-to-day costs of a child’s needs, like food and clothing. But if your paycheck already covers necessities, the tax credit could help fund other short- or long-term goals.

    If you meet child tax credit eligibility, we encourage you to think about investing that money toward building your savings or starting a college or emergency fund. The amount you receive for the child tax credit over time can really add up!

How can I make sure I receive the child tax credit monthly payments?
  • If you’re eligible for the child tax credit, the best way to receive the funds is through direct deposit. If you don’t have an account with direct deposit, you can easily open a savings or checking account online or visit a banking center to enroll in direct deposit. Visit the IRS tool here to check your eligibility and manage your payments.

Who's eligible for the child tax credit?
  • Eligibility for the child tax credit is based on a filer’s adjusted gross income, or AGI. Single taxpayers who earn less than $75,000 are eligible for the expanded $3,000 or $3,600 payments, depending on the age of their children. Heads of households who earn below $112,500 also are eligible for the child tax credit, as are married couples who earn less than $150,000.

    Note that single filers who earn under $200,000 and couples who earn under $400,000 will still qualify for a $2,000 credit.

How does the child tax credit work?
  • Historically, the child tax credit has provided families with dependent children with an annual tax break of as much as $2,000, which was distributed when individuals completed their taxes. But under the new bill, the tax credit is increased to $3,000 per child for eligible households with kids ages 6 to 17 and $3,600 per child for eligible parents with kids ages 5 and younger.

    This year, parents eligible for the child tax credit can also receive some of the funds in advance. Instead of waiting until you file your 2021 income taxes, qualifying families will receive half the credit in advance through child tax credit monthly payments.

    Child tax credit monthly payments were sent in July to qualifying parents and will continue to be deposited each month through December. Parents will then receive the remaining half of the credit when they file their 2021 tax returns.

How do I view my eStatement? What software do I need?
  • To view your eStatement, simply sign in to Online Banking, then choose 'eDocuments' under the 'Accounts tab' (personal users) or 'View eStatements' under the 'Reports' tab (business users). Once enrolled, you can view up to 18 months of eStatements! You will need Adobe Reader to view your statement. If you do not have Adobe Reader, you can download it here for free.

What is a fixed rate HELOC?
  • A fixed rate HELOC is a home equity line of credit with an interest rate that a lender cannot increase or decrease during the term of the agreement. Fixed rate HELOCs are growing in popularity, but most HELOCs only offer variable rates, which fluctuate with baseline rates set by the Federal Reserve Board. A hybrid HELOC, also called a convertible HELOC, typically lets you convert HELOC debt into a fixed rate loan, often for a fee. That prevents rate fluctuations on what you already owe but not on what you might borrow going forward.
     
    Note: Many lenders consider “hybrid HELOC” and “convertible HELOC” to be synonymous with fixed rate HELOC, so be sure to clarify how a lender uses the terminology.
Where can I learn more about chip cards and chip technology?
Where can I learn more about the U.S. government’s stimulus payments program through the CARES Act?
Are there financial assistance options available for my credit card payments?
Should customers withdraw extra money given this pandemic?
Can I get a HELOC on investment property?
  • Borrowers may obtain a HELOC on owner occupied properties only. Examples of these are primary residences or vacation homes that are never rented or occupied by other individuals. Since a home equity line of credit offers flexible borrowing and repayment options, it allows you to withdraw the amount you need, when you need it. You could utilize a HELOC to increase the value of your investment property or to add to your property investment portfolio.
How do I add my debit card to my mobile wallet?
  • Access your mobile wallet on your phone and select the add card function. Add your First Merchants Mastercard® Debit Card by entering all necessary card information in the provided fields. If prompted, select a delivery method for receiving a one-time pass code. Enter that code and tap “Submit”. Once your card is added, you will receive an email confirmation. If no valid email is on file, you will receive a postcard in the mail.  
What is a line of credit?
  • A line of credit offers a preset loan amount, or credit limit, that you can access at any time and use as needed, only paying interest on the money you choose to withdraw. Once approved for a line of credit loan, you can access the money through a bank card, checks, online transfers or branch withdrawals. You can repay a line of credit loan through flexible terms over a period of time, or all at once.
What is home equity?
  • Home equity is the difference between your property’s appraised value and the amount you still owe on your mortgage, known as a loan-to-value (LTV) ratio. A low LTV percentage generally means you’ll receive a lower interest rate for a home equity loan or home equity line of credit (HELOC), although each lender calculates rates a little differently. You can work to increase your home’s value in a number of ways, such as paying off your mortgage early or making certain home improvements.
What is a revolving line of credit?
  • A revolving line of credit allows you to repeatedly borrow against and pay off a credit line from a lending institution. You can continuously access the money from a revolving line of credit account until you reach the maximum amount, also known as a credit limit. You make payments on the amount used, including interest, or can choose to pay it off in full. You can continue borrowing against a revolving line of credit until you reach your credit limit. If you reach your credit limit, you can begin borrowing again once your balance is repaid. The three types of revolving credit accounts include personal lines of credit, credit cards and home equity lines of credit.
What are approved uses of a Home Equity Loan or Home Equity Line of Credit (HELOC)?
  •  

    Home equity loans and home equity lines of credit (HELOCs) are very flexible and may be used for almost any expense, including:

    • Home improvements (remodeling a room or replacing an HVAC)
    • Debt consolidation (credit cards, loans, medical bills)
    • College tuition and expenses 
    • New car 
    • Car refinance
    • Recreational vehicles (boats, motorcycles, ATVs)
    • Vacations (airfare, hotel, expenses)
    • Unexpected expenses (medical bills, new furnace
What do I need to know about a home equity line of credit?
  •  

    The amount you can borrow with a home equity line of credit (HELOC) is based on your home’s value and your mortgage balance. Depending on your credit score and outstanding debt, you may be able to borrow up to 89% of the appraised value of your home less the amount you owe on your first mortgage.
     
    Most home equity line of credit loans have variable interest rates. These rates may offer lower monthly payments at first, but during the rest of the repayment period, the payments may change. There is a chance monthly payments may go up.
     
    Similar to a real estate mortgage, HELOCs require you to use your home as collateral for the loan. This may put your home at risk if your payment is late or you can't make your payment at all.
How many times may I access my Home Equity Line of Credit funds?
What is the difference between a home equity loan and a home equity line of credit?
  • Home equity loans and home equity lines of credit (HELOCs) share many similarities. Both allow you to secure a loan based on the appraised value of your home, and both loans may also be referred to as a second mortgage. However, home equity loans and HELOCs also have several distinguishing factors. 

    The following features are unique to a home equity loan:
    • With a home equity loan, you can apply for the precise amount you want to borrow. Your loan will be calculated based on your home’s equity.
    • You’ll receive a fixed interest rate that doesn’t change throughout the life of your loan.
    • After you’re approved for a home equity loan, you’ll receive a single lump-sum distribution without the option to obtain additional funds.
    The following features describe a home equity line of credit:
    • HELOCs offer a revolving source of funds that you can borrow from as often as needed, as long as you don’t exceed the credit limit.
    • You can draw as much or as little money as you need from your HELOC, and you’ll only pay interest on the money you use. 
    • Similar to a credit card, HELOC funds become instantly available for use again as the money borrowed is repaid.
    • HELOCs often include a variable interest rate that may fluctuate over the life of the loan.
     
What is a Home Equity Line of Credit (HELOC)?
  • A home equity line of credit (often called HELOC and pronounced Hee-lock) is a loan in which the lender agrees to lend a maximum amount within an agreed period (called a term), where the collateral is the borrower's equity in his/her house (akin to a second mortgage).

     A home equity line of credit works more like a credit card. You are allowed to borrow up to a certain amount for the life of the loan -- a time limit set by the lender. During that time you can withdraw money as you need it. As you pay off the principal, your credit revolves and you can use it again.

How can I access my Home Equity Line of Credit funds?
  •  

    Once approved for a HELOC, you can access funds through various methods. Your options include the following:

    1. Credit line equity access checks or credit card: You may access funds via credit line equity access checks or credit card transactions. The transaction must use the equity access checks or card associated with your HELOC.
    2. Online: Simply log in to your online banking account and easily transfer money from your HELOC directly into your checking or savings account.
    3. Telephone request, request by mail or in-person request: Customers may call the bank, mail a request to the bank or go into a branch to request available HELOC funds be transferred into their checking or savings account.
How do I apply for a dental practice loan through First Merchants?
  • First, we listen and learn about your specific needs and goals. From there, we advise you on the best dental practice loan options, collect financial documents and start the underwriting process. Contact us to learn more.

What triggers a Fraud Alert?
  • Transactions that we have identified as potential fraud, including transactions outside your normal activity, trigger the alerts. It's important that you respond to these alerts to avoid unnecessary account disruption.

How do I make a loan payment online?
  • You can use online banking to transfer your payments monthly or set up automatic recurring transfers. Log in to online banking and navigate to the “Pay and Transfers” tab. Under “Loan Payments,” select “Make a Loan Payment.” Add the account you wish to pay from and choose the account that is to receive the funds. Click “Continue” and select if you would like to make a regular payment or one with additional funds to reduce the principal. Finally, select the date the payment is to be made.
What is a Threshold Amount Alert?
  • A threshold amount alert is the dollar amount that, if exceeded, will trigger an alert. If a transaction exceeds your defined amount, an alert will be delivered to your mobile device.

How do I change my address?
  • Visit your local banking center with a valid ID and speak with a banker, or call customer service at 1.800.205.3464 to update your address.
I enrolled in Text Banking with my phone number but did not receive a text message. What should I do?
  • Typically you should receive a text message within a few minutes after enrolling, however sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. After waiting a few minutes if you still have not received your text message, try sending the activation code. If you still do not receive a text message, contact your wireless carrier to be sure text messaging is enabled on your phone.

Who should I contact if I have questions regarding Card Controls or to Report Fraud?
  • Contact Customer Service at 1.800.205.3464.

How can I stop text messages if I do not want to receive them any longer?
  • Simply respond back to the SMS text alert with the word STOP. Remember: U.S. consumers who have service through AT&T, Verizon, Sprint, and T-Mobile will not be charged message or data rates for our fraud alerts.

How are Transaction Types Used?
  • Use transaction types to control which types of transactions are permitted. For example, if you do not often travel internationally, you can disable international transactions until required.

Will the same information be in my eStatement as it is in my paper statement?
  • Yes. The statement will appear just like your paper statement, only it will be in a PDF format.

What kind of card-on-file (COF) merchants participate in this service?
  • Card-on-file (COF) merchants that keep your card numbers on file for recurring payments may include phone companies, cable services, utilities, music subscriptions, magazine subscriptions, gym memberships, insurance companies, recurring charitable donations and more.

Do I need to take any action?
    • In order to receive and activate your new card, we must have your correct address and phone number on file. To verify your contact information, please call Customer Service at 1.800.205.3464.
    • Once you receive your new card, be sure to activate it right away. Your current debit card may be deactivated soon, even if you haven't yet activated your new card.
    • Your card number is changing, so you will need to update any recurring payments that use your card number.
    • You'll choose a PIN during card activation, so you can select the same PIN if you'd like.
If a transaction is declined due to suspected fraud, but I validate that I did make the purchase, can I try to complete the purchase again?
  • Once the alert is updated in our fraud system, you can attempt the transaction again, usually within 5 – 10 minutes of the initial call/text/email to validate activity.

How do I get started?
  • It’s easy — Zelle is already available in your mobile banking app! Check your app and follow a few simple steps to enroll with Zelle today.
When will the mobile check deposit appear in online banking?
  • Checks deposited prior to 9 p.m. ET on a business day will appear in online or mobile banking the next day. Deposits made after 9 p.m ET will be considered as deposited on the next business day. If your deposit is rejected for any reason, you will be notified by phone. Mobile check deposits are subject to review prior to acceptance.

    For instance:

    • Deposits made at 3:00 pm ET on a Tuesday will be displayed in online and mobile banking on Wednesday morning.
    • Deposits made at 10:00 pm ET on a Tuesday will be considered deposited on Wednesday and therefore displayed in online and mobile banking on Thursday morning.
    • Deposits made on Saturday will be visible on Tuesday morning.
What can I do as a consumer to prevent online and mobile fraud and protect myself from scams?
If my application has not been processed, will I be eligible for the PPP funding?
  • As of today, the funding for the Paycheck Protection Program has been exhausted.  The funding was limited to $349 billion, and unless additional funding is approved, no additional applications will be loaded into the SBA PPP approval portal, (ETran). We will retain your submitted application, and if additional program funding is approved by Congress, we will resume processing.  Applications that First Merchants has already received are being maintained in the banks queue for resumption, if additional SBA funding is approved. The SBA announced that it will not accept applications to be placed in a queue. Additional funding, if approved by Congress will be provided until the additional funds are exhausted.   

    In anticipation of the possibility of additional funding appropriation from Congress, First Merchants Bank is continuing to internally process all applications that meet eligibility and documentation requirements to support SBA loan forgiveness guidelines.  

Can I use multiple devices to access First Merchants Mobile Banking?
  • Yes. To Enroll another Mobile Device, log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab.

What is Overnight Check Delivery?
  • If you need to send money or make a payment quickly, consider an Expedited Payment/Overnight Check Delivery. This service within Bill Pay supports payments to both businesses and individuals who do not accept electronic payments. Payment instructions received by 2:00 p.m. will be processed for delivery the next business day. Fees apply.

If I have multiple cards, can I pick and choose which ones I would like to control?
  • Yes, just swipe the button next to each debit card to select your card.

What if my taxes and insurance are escrowed? Will the bank continue to pay them during a forbearance or extension period?
  • Yes, First Merchants Bank will continue to pay your taxes and insurance if your loan is currently escrowing for those items.  Once you resume make regular payments, the bank will adjust your escrow payments to get your escrow account back on schedule.
How do I dispute a charge on my checking account?
  • To dispute a charge, visit your local banking center or call customer service at 1.800.205.3464 to file a dispute. However, please note that you may need to follow up at the banking center.
Why is financial planning important?
  • Financial planning is important because it helps you effectively manage income and investments to build wealth and meet future financial goals. The financial planning process involves evaluating current spending, recurring income and investments, and takes into account how much money you’ll need to cover future expenses and inflation. Financial planning aims to provide financial security through calculated money management strategies and acts as a guide to meet prospective goals.
What mortgage services are available to private banking clients?
  • Private banking clients receive specialized portfolio mortgages to finance home purchases. Private bankers work in conjunction with mortgage experts to assist prospective home buyers and evaluate how a real estate purchase fits within their overall wealth management goals. This private banking and mortgage officer team also helps clients gain access to competitive financing options and provides insights to streamline the mortgage application process.
What Internet browser should I use to access Online Banking?
  • Online Banking works best with the latest versions of Internet Explorer, Safari, Firefox, or Chrome browsers. Other browsers have not been tested for compatibility and may display some content incorrectly. Please note that JavaScript must be enabled for full functionality. If you experience any issues, please contact Customer Service at 1.800.205.3464.

Do I need to use a deposit slip?
  • No, you don't need a deposit slip when using Mobile Deposit. You'll enter the deposit amount within the Mobile Deposit app.

What is private banking?
  • Private banking provides affluent individuals and families access to exclusive financial services with preferred interest rates. Private banking clients receive customized, long-term, personal attention from their private banker as they establish, pursue and modify financial goals and strategies. This holistic approach offers direct access to tailored financial guidance through a single point person for banking solutions in personal cash management and specialty lending options.
What is the International Alert?
  • The international alert is similar to the transaction type alerts, but is a category of its own. It can be set to on or off. If International is enabled, an alert will be delivered any time the card is used in a transaction outside of the registered country.

How do I set up a financial plan?
  • When setting up a financial plan, you should design a strategy to meet your investment goals using the following methodology: 
     
    1. Create a budget. This will help lay a foundation to guide all future financial planning. 
    2. Ensure your financial plan accounts for all applicable taxes on your cash flow. 
    3. Set aside money for an emergency fund. Reserve money for emergencies that could arise before and during retirement. This could help cover car repairs, home maintenance and medical treatment.
    4. Invest beyond your 401(k). Set aside a separate banking account for savings. Consider a Roth IRA. 
    5. Manage your debt so you can retire debt-free., so that upon retirement you are starting with a clean balance.
Will the person I send money to be notified?
  • Yes! They will receive a notification via email or text message.
Who can I send money to with ZELLE?
  • You can send money to friends, family and others you trust2.

    Since money is sent directly from your bank account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.

Do I have to have a particular phone or a text message or data plan?
  • Our First Merchants Mobile apps are available in the App Store, Google Play, and the Amazon Appstore for compatible devices.

    You must have text capabilities to use Text Banking (personal customers only) and web access to access Mobile Web. A text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information, as your wireless carrier's standard charges for text and data usage apply.

I'm not enrolled for online banking. Can I still use Mobile Banking?
  • No, you must be enrolled in Online Banking or Business Online Banking before you can use Mobile Banking.

If I disable my card, are all transactions stopped?
  • Most transactions will be denied while your card is disabled, however, any recurring payments that you have established using your debit card number will be allowed through for processing (e.g. Netflix, etc).

Will I be charged for this new chip card feature?
  • No extra costs or fees are associated with your new card, and you will enjoy the same benefits with your new chip card as you do with your current debit card.

Does First Merchants offer 100% veterinary practice financing?
  • Yes, we offer up to 100% financing based on cash flow and type of loan. We’ll be able to advise you on the best veterinary practice financing options after getting to know you and your goals.

Will my card work the same for online and phone transactions?
  • Yes, you can continue to use your card for all the same transactions you have in the past.

What items can I deposit via mobile deposit?
  • Personal or business checks made payable to you are eligible for mobile deposit with the following exceptions:

    • Canadian and other foreign items
    • Substitute checks
    • Savings bonds
    • Draft items
    • Items dated more than 6 months prior to the date of deposit
    • Items payable to any person or entity other than yourself
    • Items made payable to more than one person or entity
    • Items containing an alteration to the front or back of the check
    • Items you know or suspect are fraudulent
    • Remotely created checks as defined in Reg CC
    • Items requiring any restrictive endorsement
    • Previously deposited items
When will I have access to my funds via mobile deposit?
  • In most cases, if you make your mobile deposit before 9 p.m. ET on a business day, 100% of your funds will be available the next day.  For deposits made after the cutoff or on a non-banking day, the item will be considered as deposited on the next business day.

    However, all mobile deposits are subject to review and thus longer delays may apply. We will notify you if we delay your ability to withdraw funds and we will tell you when the funds will be available.

What if the check image I photographed is bad?
  • You have the option to retake photographs of the check before submitting or you may cancel the deposit. Also, the system will notify you if the image is unclear for processing. If you are unable to photograph a clear image, please take your deposit to a banking center or deposit-accepting ATM for processing.

How do I pay a bill online?
  • You can use Bill Pay to quickly set up and pay your bills easily and securely; just click on Pay and Transfer > Pay Bills to get started.

    To pay your bills online, you simply add the companies and people you want to pay. You can pay anyone in the United States that you would normally pay by check or automatic debit. Even if you do not receive bills from the company or person you want to pay, you can add the information we use to make the payments.

    1. Add a bill. Tell us who you want to pay by entering a person or business name, clicking Add, and adding the information we use to make your payments. You can also add an electronic bill or eBill from billers that can send them.
    2. Pay a bill. To pay a bill, find it in your bills list and enter the amount and date for the payment. You can also view your pending and recent payments.

    Quick Facts About Paying Your Bills

    • You only have to add the companies and people you want to pay once. The company or person remains in your list of bills until you delete the biller.
    • You can set up reminders to receive notification when a bill is due, or autopay to pay at regular intervals.
    • When you enter a payment amount, Bill Pay automatically displays the earliest date the biller will receive the payment. You can accept this date or change it.
    • You can make an expedited payment to some billers by sending a check through an overnight delivery service.
    • You can edit or cancel payments (except for expedited payments) until they process.
Are there any smartphone shortcuts available?
  • Users may download our Mobile App from the App Store, Google Play, or Amazon Appstore.

Will I receive unsolicited text messages?
  • No. You will only receive messages when you specifically request them with one of the Text Banking commands or if you subscribe to Mobile Alerts.

How do I enroll in First Merchants Mobile Banking?
How will I know if my financial institution processed my deposit?
  • When your deposit is processed, you will receive a second e-mail notification on the status of your deposit. This e-mail will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.

What rates does First Merchants offer for dental practice loans?
  • Rates change frequently, so please contact us for current dental practice loan rates.

Can I change my user ID if I want to?
  • Yes, once you're signed in to Online Banking, you can change your ID under Customer Service > Change User ID. The ID can be changed to any available ID that meets the requirements (8- 32 characters, must include at least 2 letters and 2 numbers, maximum 5 change attempts per day, cannot reuse a user ID, must be different from your password).

How do I see if a check or deposit has cleared my account within Online Banking?
  • Once you're signed in to Online Banking, you can view cleared transactions by clicking on the name of the account you'd like to see details for, or by choosing Account Activity under the Accounts tab. The Pay and Transfer tab options enable you to view scheduled, pending, and cleared transactions for a selected account.

If I'm traveling internationally, will I still receive alerts?
  • We are unable to send text or phone calls internationally, but please make sure your email address is current, as we can still email you.

How can I learn about the status of my PPP application?
  • Please call or email your Relationship Manager or Banking Center Manager to learn about the status of your application.

What is the difference between commercial banking and private banking?
  • By definition, private banking is a personalized service typically limited to individuals of verified high net worth and/or personal cash flow who require specialized banking services, including depository and custom lending solutions. Commercial banking serves a much wider clientele and provides services and solutions to business clients.
What are the benefits of eStatements?
  • Switching to eStatements has several benefits including:

    • More secure than paper statements
    • Faster delivery with easy access
    • Helps keep you organized
    • Environmentally friendly
Will the forbearance or extension agreement affect my credit report?
  • No. First Merchants Bank will not report you mortgage account as past due during your forbearance or extension agreement.
What is my User ID?
  • Your User ID is the same as the User ID you established for Online Banking.

How much account history is available?
  • Up to 18 months of transaction history is available in Business Online Banking. You can access account history and search transactions with the Reports/Activity-deposit accounts function.
What if I do not update my debit and credit card information with participating merchants?
  • Automatic payments will be declined and merchants may charge a late fee.

I’m unsure about using ZELLE to pay someone I don’t know. What should I do?
  • If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions.
     
    These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither First Merchants Bank nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
How can I contact a banker without visiting a banking center?
How do I create a region?
  • Create a region by zooming in and out on the map or by entering search criteria. Although the visible area on your map is square, the region is contained within a circle. The areas within the corners of your map are included as part of the region.

What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?
  • No, you do not need to resubmit your deposit. If you entered the wrong amount for the deposit, our operations center will correct the deposit amount.

What should I do if I have an ineligible check I need to deposit?
  • Items not eligible to be deposited via mobile deposit can be taken to a banking center, mailed to a banking center or mailed to a banking center office.

Will my deposited check be available in transaction history?
  • Yes, once your deposit clears, it will be available in your transaction history. You may also view your Mobile Deposit history in the First Merchants Mobile app.

What is the first step in financial planning?
  • The first step in financial planning is securing a Certified Financial Planner (CFP) to help determine your financial net worth and financial goals. From there, a financial advisor works with you to create a plan of action to meet your future monetary needs and identify steps you should take to address immediate financial concerns, such as high-interest debt. A financial planner can also help you establish a monthly budget that tracks expenses, savings, spending habits and income.
Can I send and receive messages in Business Online Banking?
  • The “Contact Us” feature under the Administration tab allows you to send/ receive secure messages to/from the bank. You can submit requests to add or delete accounts, maintenance, photocopy requests, etc.

How current is the balance information?
  • Each time you log in to First Merchants Mobile Banking, the most current balances will be displayed.

Can I use the Smart Home Refis cashout option if I have equity in my home?
  • Yes. Assuming your home’s appraised value is at least 20% greater than the outstanding balance of your home’s original mortgage amount.

How are Transaction Types Alerts Used?
  • Use transaction type alerts to control which types of transactions trigger an alert. For example, if you do not often make online purchases, you could enable eCommerce to receive an alert when an enrolled debit card is used in an online transaction.

How does the Automatic Billing Updater (ABU) Service affect me?
  • If you have recurring payments or a cards-on-file set up with a merchant(s), if account changes are made to your account—for example, a debit or credit account number has been changed or an expiration date has been updated—you may forget to advise merchant(s) about the changed account information, which could cause recurring payments to be declined. The Mastercard ABU Service allows the updated information to be provided to participating merchants on your behalf resulting in fewer declines. The service provides a convenience to you so you do not have to contact each merchant with your updated card information.

What transactions can be handled in the drive thru?
  • Please use the drive thru for common transactions including check and cash deposits, change orders, payments and cash withdrawals. For your safety, please refrain from walking up to the drive thru.
How does ZELLE work?
  • When you enroll with Zelle through your banking app, your name, your financial institution’s name, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with your bank or credit union). When someone sends money to your enrolled email address or U.S. mobile phone number, Zelle looks up the email address or mobile number in its “directory” and notifies your financial institution of the incoming payment. Your bank or credit union then directs the payment into your bank account, all while keeping your sensitive account details private.
How do I sign up for eStatements?
  • Click here for enrollment instructions for personal users, or here for business users.

How do I enroll in eStatements?
  • Log in to online banking and go to the “Accounts” tab. Select “eDocuments and read through the Terms and Conditions located at the lower half of the page. Copy the code listed at the bottom of the terms and enter the code in the “Confirmation Code” box at the top of the page. You will then be registered for eStatements. Open at least one statement to verify all eStatements have been created.
What is the cut-off time for mobile deposit?
  • Items we receive by 9 p.m. ET

What is the cutoff time for transfers between my accounts with First Merchants?
  • 'Once, now' transfers between your First Merchants accounts will affect your available balance and appear in account history immediately as a pending item. Settlement of the transfer will occur the next business day if the transfer is after 9 p.m. ET or on a non-business day.  Scheduled or recurring transfers will be processed and appear the morning of the date scheduled.

Where can I find the First Merchants mobile application to download?
  • First Merchants Mobile apps for personal and business users are available in the App Store for iPhone, iPod touch, and iPad, Google Play for Android devices, and the Amazon Appstore for Kindle Fire.

Explain asset based lending vs traditional lending.
  • With tradition lending, bankers typically perform a cash flow analysis as the foundation for providing a loan. However, with ABL, the company’s collateral or assets which serve as collateral are the primary emphasis with underwriting, more so than cash flow leverage.

How do I know whether I'll receive a Fraud Alert via text, a call, or an email?
  • If we have a mobile phone number on file for you, we'll send a text alert first. If we do not receive a response, our system sends an automated voice call asking you to confirm if authorizations are valid or unrecognized. If you select “Not Recognized,” the call is transferred to an agent to confirm the fraudulent transaction(s). If there is no response to the text or voice call, an email is sent requesting that you confirm the transactions are valid.

What can a disaster loan be used for?
  • These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses. The interest rate for non-profits is 2.75%.

What are the components of a financial plan?
  • The components of a financial plan include a retirement strategy, risk management plan, estate plan and long-term investment plan including 401(k) and IRA.
     
What is asset based lending?
  • Asset based lending is a specialized loan product, including both formula ABL and stretch ABL. Loans are based on the assets pledged as collateral and are structured to provide a flexible source of working capital, and in some instances, fixed asset financing, by monetizing assets on the balance sheet. 

How do I apply for a veterinary practice loan through First Merchants?
  • First, we listen and learn about your specific needs and goals. From there, we advise you on the best veterinary practice loan options, collect financial documents and start the underwriting process. Contact us to learn more.
Does First Merchants offer practice loans to refinance or consolidate my current dental practice debt?
  • Definitely. A dental practice loan to refinance debt can be a great way to improve your cash flow. Ask a practice finance banker how to get started!

What is the cutoff time for transfers to accounts at other institutions?
  • All transfers received after 9 p.m. ET will be processed on the next business day.

How are Merchant Types used?
  • Use merchant types to permit or restrict your debit card from being used with specific categories of merchants, such as restaurants and department stores. For example, you can enable the merchant types for groceries and fuel for everyday purchases, but disable entertainment and travel until required.*

    *When you place a merchant type control or alert, it is subject to MasterCard definitions and limitations. If you have questions, please contact Customer Service at 1.800.205.3464.

What does SMS mean?
  • SMS stands for Short Messaging Service. It is also called text messaging.

Do I have to accept the Terms and Conditions?
  • Yes. You must agree to the Terms and Conditions in order to use Mobile Banking.

How long will my eStatement be available?
  • eStatements will be available in your online archive for 18 months.

Why is it important to have a financial plan?
  • Financial planning helps you determine your short- and long-term financial goals and create a balanced plan to meet those goals. 
What is the importance of financial planning for a business?
  • To prepare your business for future financial success, you must develop and maintain a financial plan. Financial planning for a business allows you to analyze your current financial status and measure growth. This plan will allow you to measure how well the company performed. Your business’s financial plan should also have room for variables such as economic fluctuations, employee growth and new business ventures.
Will I be charged any late fees for pausing or extending my payment?
  • No. All late changes will be waived during the forbearance or extension period. Additionally, you will not be charged any additional interest during your agreement period.
How do I transfer the First Merchants Mobile Banking service to a new device?
  • To Enroll another Mobile Device, log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab.

How do I use ZELLE?
  • You can send, request, or receive money with Zelle. To get started, log into your mobile banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with Zelle.

    To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.
     
    To request money using Zelle, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review and hit “Request”3.
     
    To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.
Does First Merchants offer working capital and/or lines of credit?
  • Our practice finance team can help you with both. We find that many practice owners benefit from having an operating line of credit.

What is financial planning?
  • Financial planning involves assessing current pay and assets, then determining future financial needs and figuring out the best investment approach to accomplish financial goals. Financial planning for individuals and organizations entails evaluating the most appropriate investments based on risk tolerance and timeframe, while gauging economic circumstances that may impact those investments. Main aspects of financial planning include retirement planning, long-term investment management, risk management, personal trust and estate planning.
How do I sign up for text banking?
  • To add text banking, log in to online banking. Under the “Customer Service” tab, select “Manage Mobile Banking Settings and Add Text Banking.” To enroll your mobile device, select your mobile carrier and enter your mobile phone number. View and accept the terms and conditions and click “Enroll.” Select “Continue” to activate text banking. You will then receive a text message for confirmation. Reply with the activation code on screen to complete the enrollment.
How do I sign up for direct deposit?
  • To sign up with direct deposit, use routing number 074900657 along with your account number. You can also provide your employer with a voided check if accepted.
How do I take an advance from my HELOC online?
  • There are multiple ways you can access your Home Equity Line of Credit funds.
    • Credit Line Equity Access Checks or Credit Card – Access your funds via credit line equity access checks or credit card transaction using the Equity Access checks or card associated with your HELOC.
    • Online – Simply log in to your online banking account and easily transfer money from your HELOC directly into your checking or savings account.
    • Telephone Request – Call customer service at 1.800.205.3464 to request a credit advance from your Credit Line be applied to your designated account.
    • Request by Mail – Mail a request to your local banking center.
    • In-Person Request –Visit your local banking center to request a credit advance. 
     
Can I opt-out of this service?
  • Yes. You can request to opt-out of this service by calling 1.800.205.3464, Monday through Friday from 7:00 AM to 8:00 PM ET and Saturday from 9:00 AM to 3:00 PM ET.

Is Mobile Banking supported on my tablet?
  • Yes, First Merchants offers tablet-optimized Mobile apps for iPad and Android tablet users that are available from your tablet's mobile browser.

What do I use for a Mobile Number if I am using a tablet or MP3 device, such as an iPad or iPod?
  • When you use a non-phone device, such as tablets and MP3 players that are Internet-enabled and a phone number is requested, enter a phone number you can easily remember, such as your home phone or office phone.

How do I create a financial plan?
  • The key step in financial planning is creating a financial plan that outlines your goals and strategic investment strategies to ensure future financial security. To create a financial plan, evaluate current assets and debt, set specific goals, and decide how to redirect current spending toward reaching those goals, such as investing and budgeting. Also account for the future costs of insurance premiums, taxes and retirement, and set up a dedicated savings or emergency fund. A Certified Financial Planner (CFP) can assist in creating and maintaining your financial plan, so you stay on track as life circumstances change your financial situation over time.
How do I navigate Mobile Banking links with my mobile device's browser?
  • To navigate, access the menu and choose an option.

How do I get copies of my monthly bank statement?
  • For a copy of your monthly bank statement, visit your local banking center or call customer service at 1.800.205.3464. You may also access statements in online banking. Under the accounts tab you’ll see tabs for “eDocuments” and “eStatements.”
What is the difference between private banking and wealth management?
  • Private banking is an advisory and execution service for high net worth individuals seeking tailored depository and financing solutions. Wealth management, by comparison, provides advice and execution of investments for clients. Clients can access wealth management services at First Merchants regardless of their net worth.
How do I order a new debit card?
  • To order a new First Merchants debit card, visit your local banking center. To reorder a debit card, visit your local banking center or call customer service at 1.800.205.3464.
What is a chip card?
  • The card is just like your current debit or credit card, except it is embedded with a microchip on the front. Each time you use your card at a chip-enabled register, the chip creates a unique one-time code, adding an additional layer of fraud protection.

What number do I send text commands to?
  • The short code for First Merchants Text Banking is 49794. Send all text banking requests to this number. Note: First Merchants may send you messages from other numbers for other services, such as login authentication, People Pay notifications, or alerts.

Are wealth management and investment management the same thing?
  • Wealth management refers to a more comprehensive array of services — covering not only the purchase, monitoring and withdrawal of investments within a portfolio, but other aspects of a client’s financial dealings and overall financial health. In addition to investment management, wealth management for an individual might include retirement planning and the administration of trusts and estates to minimize taxes, whereas wealth management for a business might include the administration of 401(k), profit-sharing and pension plans.

What should I do if my deposit is not accepted?
  • If your deposit is rejected, we'll notify you via email.

    If the item exceeds your daily Mobile Deposit limit, you may be able to deposit it later using the First Merchants Mobile app. If the item is valid but doesn't meet the Mobile Deposit requirements, you'll need to either visit a banking center or mail the item with a deposit slip to a banking center.

How do I block international transactions?
  • You can block your debit card from being used internationally by enabling the Block International option on the Location Controls screen. Blocking international transactions will disable all set regions.

Will my chip card look the same as my current card?
  • Your new card with have a rectangular gold microchip on the front of the card. Plus, your card will feature our new, chip-friendly design.

What is my Password?
  • Your Password is the same as the Password you established for Online Banking.

What is the first step in developing a financial plan?
  • The first step in developing a financial plan is to determine your short- and long-term goals. Before finalizing these goals, you will need to assess your current income, debt and emergency fund. After assessing these items, you can adjust where your assets are divided in order to plan for retirement.
How do I request a refund on my account?
Who can I reach out to for help?
  • Our Customer Service area is happy to help. You can reach them at 1.800.205.3464.

What are managed investments?
  • Managed investments, more typically called managed accounts or managed funds, represent investments or collections of investments supervised by one or more financial professionals hired by an individual or business entity. In this kind of investment management, professionals take on the legal responsibility and authority to act in the best interests of either a single investor or a group of investors. Managers may buy or sell assets without checking with clients first, but they usually issue regular reports to keep clients aware of how managed investments perform. A popular kind of managed investment is a mutual fund.

Which mobile devices are supported?
  • Our First Merchants Mobile apps are available for Apple or Android phones and tablets. If you can text from your phone, you may use it for Text Banking (personal customers only).

What if I submit the same deposit twice in error?
  • If the same deposit is submitted twice, it will be identified and stopped by our process. Should this occur, you will receive a declined deposit notification for the second deposit received through the Mobile Deposit service.

What is stretch ABL?
  • Stretch ABL is a credit facility where the revolving credit (e.g. line of credit) is governed by formula ABL advance rates and controls, but a portion of the financing embedded in the term loan is under-secured based upon application of an appropriate asset-based lending advance rate to fixed asset collateral. 

When will I get a chip card?
  • If you already have a debit card with us, we'll issue you a new, chip card between 6/1/16 and 12/31/17.  Debit cards linked to personal checking accounts will be issued first. Business cards and HSA cards will be reissued in 2017. New accounts, and replacement cards for lost or stolen ones may be reissued as chip cards at our discretion.

Why are chip cards safer?
  • The embedded chip in your new card generates a unique, one-time code required to approve each transaction. This “dynamic” code makes it virtually impossible for fraudsters to copy or counterfeit your card. While magnetic stripe cards offer protection from unauthorized use of your card or account information, chip offers a new layer of security.

How are businesses assigned a merchant category?
  • A merchant category is assigned based on the merchant’s primary line of business by the card processor.*

    *When you place a merchant type control or alert, it is subject to MasterCard definitions and limitations. If you have questions, please contact Customer Service at 1.800.205.3464.

How long will the temporary limited lobby service changes be in effect?
  • The safety and well-being of our clients, employees and communities remains our top priority, while continuing to serve you with as minimal disruption as possible. We are closely monitoring the situation and will provide updates via our website on our COVID-19 Updates page.
Does First Merchants provide practice finance loans to purchase a practice?
  • Absolutely, this is one of our primary focuses. Our practice finance team can also help you refinance or consolidate debt and finance your commercial real estate. 

What types of accounts can be accessed on Business Online Banking?
  • Checking, Savings, Loan and CD accounts are available on Business Online Banking.

Will I still receive my check images if I select eStatements?
  • If you are currently receiving check images with your statement, you will continue receiving those images if you are an eStatements customer.

What if my phone is lost or stolen?
  • You can temporarily disable a device from the Mobile Banking service at any time, or permanently remove it. Just log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab.

What is the definition of financial planning?
  • By definition, financial planning involves evaluating current pay and assets, then determining the future financial needs and goals for a person, family or organization. Through financial planning, you make strategic decisions on how to meet those financial goals and project the results of the decisions. A financial plan can focus on the short term, which offers a higher degree of certainty than long-term plans that must account for market fluctuations. Solid financial planning aims to meet a combination of short-, intermediate- and long-term goals.  
I have a suspicious transaction on my account. Who should I contact?
  • If you believe that you are a victim of identity theft with respect to any of your accounts or transactions with us, please notify us through any of the following channels:

    • Your local banking center
    • Your business account representative
    • Customer Service at 1.800.205.3464

    Please provide as much detail as possible about the accounts or transactions in question including dates and account or transaction numbers along with any additional information you may be aware of.

    Read more about reporting fraud.

Does a Smart Home Refi work if I already have a second mortgage?
  • Yes, assuming that the sum total of your first and second mortgages are less than or equal to 80% of your home’s appraised value.

Does First Merchants provide dental practice financing to purchase a practice?
  • Absolutely, this is one of our primary focuses. Through practice finance, we also help dentists refinance or consolidate debt and finance their commercial real estate. 

How much will I be charged for each text received?
  • First Merchants Text Banking is free of charge, however, your wireless provider’s standard text messaging and other rates may still apply.

How do I optimize my mobile web experience?
  • Ensure your device's browser has cookies enabled. In addition, enable style sheets for the best viewing experience.

How do I enroll in Fraud Alerts?
  • We have already included you in these enhanced services as part of our fraud protection services. However, in order to receive Text Fraud Alerts, we must have a mobile number on file for you. If we don't have a mobile number on file, we'll try calling or emailing you instead. To update your contact information and ensure your correct mobile number is on file, contact Customer Service at 1.800.205.3464 or Treasury Solutions at 1.866.833.0050.

What is a threshold amount?
  • A threshold amount is the maximum dollar amount for a point-of-sale transaction. If a transaction exceeds your defined amount, the transaction is declined.

Do I photograph both the front and the back of my check?
  • Yes. During the deposit process, you will be required to photograph the front and back of your check.

How will I know if I am approved for a forbearance or extension agreement?
  • No approval is required. The forbearance or extension agreement is available for any First Merchants Bank customer that is experiencing a hardship as a result of COVID-19.  Please complete this online form to request forbearance or extension.
What are the advantages of financial planning?
  • Financial planning helps you map out your financial future. It empowers you to establish goals and stick to them. Building a financial plan can simplify the process of making investment decisions that could grow your wealth. As you advance in your career, you may feel compelled to contribute more to your 401(k) or IRA to prepare for retirement, although financial planning isn’t limited to retirement. Financial planning can also help you pay down debt and save on interest fees. 
What is the difference between investment management and investment banking?
  • Investment management is the daily management of a financial portfolio. Investment banking is a service that helps individuals and companies raise money and free up cash flow. Investment banking can help increase a client’s liquidity. This process often involves performing financial analysis, portfolio allocation, equity research and buying and selling financial recommendations.
Can I send a ZELLE payment from my business checking account?
  •  No, at First Merchants, Zelle payments are available for personal account types only.
Can I use ZELLE internationally?
  • In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.
How are Merchant Types Alerts Used?
  • Use merchant type alerts to receive an alert whenever the enrolled card is used with specific categories of merchants, such as restaurants and department stores. For example, you can disable the merchant type alerts for groceries and fuel for everyday purchases, but enable alerts for entertainment and travel.

If I temporarily lose my card, can I turn it off until it is located?
  • Yes, you simply access Debit Card Controls through the First Merchants Mobile App and disable the card. Once the card has been found, you can enable it again.

What is First Merchants routing number?
  • First Merchants Bank routing number is 074900657 .
Does a Smart Home Refi require a home appraisal?
  • Yes. Your home must be appraised. First Merchants Bank will hire an appraiser to determine your home's fair market value.

How do I enroll in online banking?
  • Visit firstmerchants.com and select “Enroll Now” under “Sign in to Online Services” at the top left of the page. Select the type of account you wish to add to online banking and agree to the terms. Click “Continue” and enter your account information. If you are having trouble signing up, you can also visit your local banking center or call customer service at 1.800.205.3464.
What if an account is not listed in my Mobile Deposit menu?
  • In most cases, eligible accounts will automatically be signed up for Mobile Deposit. If you have an eligible account that has not been enabled, please call us at 1.800.205.3464 for assistance. Please note that savings accounts are not eligible for use with the Mobile Deposit service.

Does First Merchants do business for dental practices in my area?
  • We provide dental practice financing in 22 states throughout the Midwest and Southeast. Please contact us if you have questions about your location.
What if I cannot get my eligible check to be accepted?
  • Occasionally, an eligible item cannot be accepted for mobile deposit due to a lack of image compatibility. This can happen with poor lighting or due to a busy background of the check. If possible, try to deposit again with different lighting conditions. If the item is still not accepted, please utilize other channels to deposit your item.

What if I can’t get to a banking center to sign my loan documents?
  • We have an option for you to be able to sign documents and scan them to us.  Please contact your Relationship Manager.  

Can I get a forbearance or extension agreement for my vehicle or unsecured loan that I have with First Merchants Bank?
  • Yes. You can get an extension agreement for any First Merchants consumer loan that has regular monthly payment. Please complete this online form to request forbearance or extension.
Is my information secure?
  • Keeping your money and information safe is a top priority. When you use Zelle within your mobile app, your information is protected with the same technology we use to keep your bank account safe.
Can I request a chip card now if I want one?
  • Yes, please call Customer Service at 1.800.205.3464 if you'd like to request a chip card now. However, this is not necessary; your current card will still work; chip-enabled terminals still include the option to use non-chip cards.

What is the difference between asset management and investment management?
  • Asset management is a service to help individuals reach financial goals by directing their wealth and investments, including personal assets outside of traditional investment securities (house, car, etc.). Asset management is a holistic term of which investment management is a component. Investment management is the service of buying, selling and managing financial assets and other investments. These two services can help a client reach their investment goals within a projected timeframe.
What if I get an error message when I try to enroll an email address or U.S. mobile number?
  • Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our customer support team at 1-800-205-3464 and ask us to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled to your desired bank account so you can use it for Zelle.
     
    Once customer support moves your email address or U.S. mobile phone number, it will be connected to your account at the financial institution you requested so you can start sending and receiving money with Zelle.
What is FMB’s target investment size on its Sponsor Finance deals?
  • We typically hold up to $25MM. We partner with our Debt Capital Markets team to syndicate a transaction when the financing need exceeds our target hold size. 

Is there a fee for Mobile Deposit?
  • No, there is no additional fee for utilizing mobile deposit.

Where can I use my chip card?
  • You can use your MasterCard chip debit card everywhere MasterCard is accepted. (First Merchants credit cards can continue to be used wherever Visa or American Express are accepted, depending on the type of card you have.)

    Merchants across the country are beginning to use chip technology during transactions. Go ahead and try to swipe your card if you're not sure the register is chip friendly. If it is, you'll be prompted to insert your card instead.

    If the register is not chip friendly, you can still swipe your card as you always have; chip cards have both a chip and a magnetic stripe.

    For phone or internet purchases, enter your card number and information as you have in the past; the chip won't affect this process.

What Can I do If I am Not a First Merchants Bank Customer and Would Like to Apply?
  • We appreciate your inquiry, however due to the nature of the program, we recommend that you work with your primary bank for your Paycheck Protection Program loan. If and when Congress approves more funding and the SBA re-opens their portal, we’re only planning to process applications from businesses that have a business deposit or lending relationship with First Merchants as of March 31, 2020 or before due to customer verification requirements that apply under applicable rules. If you don’t have a primary bank, a list of approved lenders can be found on the SBA website SBA.gov.

What if I still have more questions?
  • Please call Customer Service at 1.800.205.3464 or Treasury Solutions at 1.866.833.0050.

Are there specific sectors in which FMB Sponsor Finance prefers to invest?
  • We are generalists in nature, and there are no specific industries outside of our scope. However, our experience is primarily in manufacturing and service industries as well as value-added distribution businesses. With the right partner and a proven, well-established platform, we are open to a dialogue on any opportunity.

What are the typical characteristics of a Sponsor Finance company/borrower?
  • We prefer to work with businesses with at least a three-to-five-year track record of strong and sustainable free cash flow generation featuring defendable market positions. 

Does First Merchants offer 100% dental practice financing?
  • Yes, we offer up to 100% financing based on cash flow and type of loan. We’ll be able to advise you on the best dental practice financing options after getting to know you and your goals.

How do I use my chip card at a chip-enabled register?
  • When prompted, simply insert your chip card face up in the terminal and leave the card there while the transaction is processed. To complete your transaction, just follow the prompts on the terminal. You will be asked to enter your PIN or sign if required. Once the transaction is complete, you'll be prompted to remove your card.

    Some chip-enabled terminals may prompt you to enter a PIN, with no other option on the screen.

How many text messages will I receive daily?
  • During text banking enrollment, personal users will receive up to 3 SMS messages. Thereafter, you will receive a message in response to each SMS request you submit. If you have a large number of accounts, you may receive more than one message in order to report all of your account balances.

How do I apply for a practice finance loan through First Merchants?
  • First, we listen and learn about your specific needs and goals. From there, we advise you on the practice finance loans best suited for you, collect financial documents and start the underwriting process. Contact us to learn more.

What if I want to send money to someone whose bank or credit union doesn’t offer ZELLE?
  • You can find a full list of participating banks and credit unions live with Zelle here.
     
    If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.
     
    To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.
What is a payment extension?
  • A payment extension allows the borrower to “extend” the maturity of their loan and add the current month’s principal payment to the end of the loan agreement.  The borrower then “skips” making the designated payment(s). The interest will still accrue and the customer will pay the accrued interest when they resume making their regular monthly payments.  The loan does not show as past due for any payments that are “extended or skipped”. 
What are Debit Card Alerts?
  • Debit Card Alerts enable you to receive notifications of recent debit card transactions. You can activate or deactivate debit card alerts, set debit card alerts for specific types of merchants and/or transaction types, and select a threshold transaction amount for receiving a debit card alert.

Is private banking worth it?
  • The private banking relationship offered to qualifying clients extends a multitude of exclusive benefits. Private banking clients receive dedicated financial guidance and expertise for their overall personal balance sheet, exclusive cash management products, customized financing solutions and specialized mortgage options.

What if I do not remember my User ID or Password?
  • Contact Customer Service or Treasury Solutions if you've forgotten your user ID or password.

How long does it take to receive money with ZELLE?
  • Money sent with Zelle is typically available to an enrolled recipient within minutes1.
     
    If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes1.
     
    If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
     
    If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
     
    Still having trouble? Call our customer support team at 1-800-205-3464 so we can help you.
Does the shelter in place order mean that I can’t come to the bank if I need to?
  • Banks, to include First Merchants are deemed “essential services,” and as such, continue to serve our customers and communities by providing valued financial services. We encourage you to use our digital banking tools. If you feel sick, or are experiencing symptoms such as fever, cough, shortness of breath or sore throat, please stay home. We will work with you to reschedule your appointment or help find an alternative banking solution. Otherwise, please call us to make an appointment at a banking center. Find your banking center’s contact information.
How do I add someone to my account?
  • You can add a signer to your account by bringing him or her with you to one of our banking centers. The new signer will need to provide two forms of ID.
Does First Merchants do business for veterinary practices in my area?
  • We provide veterinary practice financing in 22 states throughout the Midwest and Southeast. Please contact us if you have questions about your location.

How do I access Debit Card Controls?
  • Debit Card Controls are accessible in the First Merchants Mobile App:

    1. Log in to the First Merchants Mobile App
    2. Select “More” and choose “Debit Card Controls” (if you do not see this option, make sure that you have downloaded the latest update for the First Merchants Mobile App)
    3. Select your debit card
How do I endorse my check for Mobile RDC?
  • You should sign your check with the following endorsement: For Deposit Only Your Account Number Your Signature

Does First Merchants offer working capital and/or lines of credit for dental practices?
  • Our dental practice financing team can help you with both. We find that many practice owners benefit from having an operating line of credit.

How will you service individuals with special needs?
  • First Merchants is committed to serving all clients, including those with special needs. Please call your local banking center to make an appointment so we can best service your needs. If you feel sick, or are experiencing symptoms such as fever, cough, shortness of breath or sore throat, please stay home. We will work with you to reschedule your appointment or help find an alternative banking solution. Find your banking center’s phone number.
If I respond back that the transaction(s) are valid, will you automatically unblock my account?
  • Yes, though please keep in mind that it could take 5 – 10 minutes for a block to be removed in some situations.

Can I pay my bills?
  • Using Mobile Web or our Mobile App, you can pay any existing payee you already established in Online Banking by clicking the payments option from the main menu. All new payees must be added from your Online Banking profile. Text Banking does not currently support bill payment.

Are there other ways I can access my account?
  • Yes! You can use the available tools and resources for self-service banking and 24/7 account access through our digital banking services including mobile, online and voice banking services. Using these services, you can check balances, transfer funds, deposit checks, make payments or find the nearest ATM. If you are not enrolled in Online or Mobile Banking and you need assistance, please visit the following links or contact First Merchants Customer Service at 1-800-205-3464.

If I was notified that I was approved but have not yet received my funds, will I still receive the loan proceeds?
  • Yes. If you have been approved by the SBA, you will be notified by your banker with instructions on how to complete closing documents and arrange disbursement.  If you are unaware of your loan status, please contact the banker you have been working with on your application submission.
Why is this service being offered?
  • The Mastercard ABU service is required by Mastercard for all consumer and business credit and debit cards.

If I turn a Debit Card Control option on or off, how long will it take to update?
  • Your debit card settings will be updated immediately.

Can I save my User ID on the device?
  • On applications that allow saving the User ID, you may save your User ID by selecting "On" when prompted. For enhanced security, the User ID will then be presented in the future in a masked format, hiding some of the characters. You may also remove the User ID, at a later time, by simply changing the prompt to "Off".

I lost my job and cannot make my next loan payment. What should I do?
  • Effective immediately, impacted clients may request to defer payments up to 90 days on installment and auto loans, mortgage loans and home equity loans without impacting their credit report or incurring late fees during the deferral period. If you are experiencing financial difficulty as a result of the COVID-19 impact, please call us at (877) 556-8721 to discuss your options. We are here are ready to work with you.
What is the difference between asset management and investment banking?
  • Investment banking is a broad set of financial services aimed at providing financial capital to businesses, facilitating mergers and acquisitions and helping shareholders of private companies to monetize or sell liquid ownership stakes. Asset management then provides the professional management of the liquidity created by business sale proceeds in constructing a portfolio of financial securities to meet specified financial objectives and income needs.

What is meant by the term financial planning?
  • The term financial planning defines the process of determining financial needs and goals for the future, with a plan for how best to accomplish them. Financial planning involves finding the most appropriate investments and other wealth management activities, while gauging economic circumstances and adjusting the plan strategy in accordance with major life changes, such as illness or market disturbances. Financial planning should encompass a combination of short-, immediate- and long-term goals.
Does First Merchants provide veterinary practice financing to purchase a practice?
  • Absolutely, this is one of our primary focuses. Through practice finance, we also help veterinarians refinance or consolidate debt and finance their commercial real estate.

Can I photograph more than one check at a time?
  • You may photograph multiple checks in the same mobile banking session; however you may only photograph one check per deposit.

What is the difference between wealth management and investment banking?
  • Wealth management is a financial advisory service for individuals seeking assistance to manage and grow their wealth. Investment banking is a service that helps individuals and companies raise money and free up cash flow.

What rates does First Merchants offer for private practice loans?
  • Rates change frequently, so please contact us for current rates on practice finance loans.

How do I write a financial plan?
  • In order to create a successful financial plan, you need to identify specific goals. These goals should include detail and strategy for reaching them. Use the following process to build your financial plan:
     
    1. Pay off debt. Completely pay off all credit card or hospital debt. This will free up money to place in your emergency fund. 
    2. Create a plan for investment. It should include planning for your 401(k), IRA and any separate accounts that can help build savings.  
    3. Create a retirement plan. Identify how you want to live in retirement. Include budgeting for travel and other bucket-list goals, along with other expenses like health care and emergency costs. 
    4. Develop your tax plan. Figure out how you plan to pay for taxes on the money accrued in your 401(k) and IRA. Planning ahead on this can ensure you don’t have any large lump sum bills due as you enter retirement. 
    5. Create a plan for your home. Allocate money so that your home mortgage is completely paid off by the time you retire. Ensure you have money set aside for any home repairs, property taxes and other maintenance and ownership costs.
     
Is Mobile Banking secure?
  • Yes, the mobile banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, password access and application time-out when your mobile device is not in use. Only the mobile devices that you personally enroll in the service can access your accounts. In addition, no account data is ever stored on your mobile device. In the event your mobile device is lost or stolen, you can temporarily disable a device from the Mobile Banking service at any time, or permanently remove it. Just log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab. To learn more about security and what you need to know to protect yourself, click here.

What is the difference between wealth management and financial planning?
  • Wealth management differs from financial planning in terms of the scope of money management offered and the average net worth of clients, although many services overlap. Wealth management advisors typically serve clients with a higher net worth who hold complex investments, such as trust funds and diverse stock portfolios. Financial planning focuses on basic investment strategies, such as a retirement plan and personal budgeting, to cover future expenses like health care and life insurance.
Can a Smart Home Refi lower my home mortgage interest rate?
  • Potentially. It depends on a couple of factors such as your current mortgage interest rate, remaining mortgage term, etc. Consult one of our trusted lending experts for a free consultation.

How do I make a financial plan?
  • Making a financial plan is the cornerstone of financial planning, as it creates the foundation for future success. Set well-defined fiscal goals and prioritize them. A financial plan should include a diverse array of short-term and long-term investments, if you’re serious about building wealth. Also include a debt payoff strategy in your financial planning, and establish a savings method for building an emergency fund to avoid a financial crisis.
I’m a First Merchants Bank Customer and Would Like to Apply, Can I submit an application now?
  • If Congress extends the PPP program with additional funding, First Merchants Bank will work with as many of its customers as possible to take advantage of these loans.  If you submit an application to us, we will process it once the SBA portal reopens and applications we have already received are loaded into the SBA portal.  Any new applications received will be processed towards newly appropriated funds, if any, until they are exhausted.    
What is formula ABL?
  • Formula ABL is a fully collateralized credit facility, based upon asset-based lending advance rates, which utilizes ABL controls. 
     

What's the difference between a Home Equity Loan and a Home Equity Line of Credit (HELOC)?
  • This can be confusing to most because both Home Equity Loans and Home Equity Lines of Credit share some similarities, such as:

    • Both loans are secured by the equity the borrower owns in his/her home.
    • Both loans may be referred to as a second mortgage.
    • Both loans’ interest may be tax-deductible (consult your tax adviser).

    Home Equity Loan

    • A fixed amount of money based on your home’s equity.
    • A fixed rate of interest over a fixed amount of time.
    • Single lump-sum distribution of the money with no option for the borrower to obtain additional funds.

    Home Equity Line of Credit

    • A revolving credit limit based on your home’s equity.
    • The option to draw money at any time as well as multiple times, over a predefined time period.
    • The ability to draw money in any increments.
    • As soon as the principal is paid, the funds are instantly available for use again.
    • A variable rate of interest that may fluctuate over the life of the loan.
How do I get assistance with Business Online Banking?
  • Many questions can be answered by clicking on the “How do I…”, “Terms”, or “FAQs” links at the bottom of each page or call Treasury Solutions at 1.866.833.0050 for assistance.

Will I receive Fraud Alerts 24 hours a day?
  • Emails will be sent 24 hours a day. Texts will be sent from 7 a.m. to 10 p.m. in your local time zone. Calls will be sent from 8 a.m. to 9 p.m. in your local time zone. Texts and voice calls pending from the night before will be triggered the following morning at the applicable time noted above.

What does loan to value ratio mean, and how does it affect my Home Equity Loan or Home Equity Line of Credit -HELOC rates?
  • Loan to value (LTV) is a ratio comparing the amount of money a homeowner owes on his/her first mortgage versus the home’s current appraised value. Borrowers with higher LTVs usually pay a higher rate of interest because they are generally considered a greater risk of default than those with comparatively lower LTVs.

    LTV is typically calculated as:

    LTV  =  Mortgage Amount / Appraised Property Value

Why is my MasterCard card being upgraded to a chip card?
  • Your new card uses a microchip to provide greater security. Chip cards, now the global standard used around the world, are being introduced to give consumers more protection against fraud and theft.

Does First Merchants offer working capital and/or lines of credit for veterinary practices?
  • Our veterinary practice financing team can help you with both. We find that many practice owners benefit from having an operating line of credit.

What happens if I change my wireless provider or mobile number?
  • You can make updates to your First Merchants Mobile Banking device information by logging in to Online Banking and selecting 'Manage mobile banking settings' under the Customer Service/Administration tab.

Do I destroy my check after I photographed the deposit?
  • No, keep the check until it posts to your statement. Afterwards, you may securely destroy the check after 7 days. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.

Who can use Debit Card Controls?
What is First Merchants Mobile Banking?
  • Mobile banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and your mobile device capabilities. Both options allow you to: view account balances, search recent account activity, transfer funds, pay bills and find nearest ATM or branch locations. Also, on the downloadable mobile banking application, you have the option to deposit checks.

Is there a fee to sign up for eStatements?
  • No, eStatements are free!

Can I update a joint account owners Debit Card Controls?
  • No, you will only have access to update controls for your own debit card.

How do I deposit a check with my phone?
  • To complete a mobile deposit, download our mobile banking app and log in using your online banking credentials. Select the gold plus symbol (“Mobile Deposit”) and choose which account will receive the funds. Endorse the check, take a photo and send it. The app will walk you through step by step. 
What are regions?
  • Regions allow you to assign each eligible debit card to a geographical area. When a point-of-sale transaction is initiated, we compare the merchant’s location with your defined regions. Your device does not have to be physically within a defined region for the transaction to be approved. If the transaction occurs outside of your region(s), it is denied.

How do I make an appointment at a banking center?
  • Contact your Relationship Manager or a Banking Center Manager to make appointments. 

What is the definition of private banking?
  • Private banking defines an array of personalized financial resources, banking services and benefits available exclusively to individuals of verified high net worth and personal cash flow. Private banking services vary by financial institution but often include custom lending solutions and personal cash management, accessed through a dedicated private banker.
I activated Mobile Banking on my device's browser. Why am I being asked to activate again?
  • At the time of activation a "cookie" is stored on your device which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some devices may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile network carrier or device manufacturer for cookie support information. If you would like to reactivate, text R or RECOVER to 49794.

What types of institutions does FMB Sponsor Finance serve?
  • The Sponsor Finance team supports a variety of investors, including funded private equity groups and fundless independent sponsors with a proven track record of investment experience. We prefer to work with investors with industry expertise and/or dedicated operating partners with meaningful sector experience. Additionally, we work with family offices or individuals on a more selective basis.

What is risk in investment management?
  • The goal of any investment includes financial gain, but some investment management decisions miss the mark — either gains fall short of expectations or losses occur instead. That possibility defines the risk in investment management. Investments that offer the highest potential gains tend to involve the greatest risk, also referred to as uncertainty or volatility. Investors who can absorb losses without hardship tend to be more tolerant of risk, while others prefer to avoid risk as much as possible. 

What rates does First Merchants offer for veterinary practice loans?
  • Rates change frequently, so please contact us for current veterinary practice loan rates.

What features are available using Debit Card Controls?
  • Card Controls includes several options to manage and monitor your payment activity:

    • Lock or unlock your debit card if you misplace or lose it
    • Location Controls enables you to designate areas where your card can be used or block international transactions
    • Transaction Types enables you to block certain transaction types like ATM or online transactions
    • Merchant Types enables you to block certain types of merchants such as restaurants or department stores.
    • Threshold Amounts allows you to set a specific limit (lower than the default amount) for debit card transactions. Any transactions over this threshold will be declined.
How do I use my chip card at a First Merchants ATM?
  • First insert, then remove your card. The ATM will recognize your card as a chip card and prompt you to re-insert your card and leave it inserted until your session is complete. Once the transaction is complete, remember to remove your card.

I submitted my application early in the process. Why was my application not processed quickly enough to receive funding?
  • FMB processed applications that met eligibility and documentation requirements to support SBA loan forgiveness guidelines.  In the first four days the SBA started accepting applications, FMB received nearly two years of normal loan application volume. We quickly augmented our loan processing systems with enhanced technology and added personnel resources to support the volume of applications.  However, given the thousands of banks using the same SBA electronic application portal, many applications we took could not be loaded onto the portal before PPP funds ran out.   
Someone sent me money with ZELLE, how do I receive it?
  • If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes1.
     
    If you have not yet enrolled with Zelle, follow these steps:
     
    1. Click on the link provided in the payment notification you received via email or text message.
    2. Select your bank or credit union’s name.
    3. Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle using that email address or U.S. mobile phone number to ensure you receive your money.
Which accounts have eStatements available?
  • All checking and savings accounts offer eStatements. Certificates of Deposit and loans do not have eStatement functionality at this time.

What are the benefits of the Mastercard ABU Service?
  • The benefits for the Mastercard Automatic Billing Updater Service are:

    • Reduction in "card not present" declines
    • Helps to ensure on-time bill payment
    • Prevents late fees and service disruption
    • Provides you with better customer service
How do I start financial planning?
  • For business banking: 
    Establish clear goals. These will serve as the foundation of your business’s financial plan. This planning will include assessing current debts and liquidity, economic growth and market competition. All of these areas will factor into your financial planning. 
     
    For personal banking: 
    Establish clear goals and develop a retirement plan. Do you want to retire and move to a warmer climate? Do you want to pay off your house and carry no debt? Do you want to have enough money set aside to take an annual vacation during retirement? Answering these questions can help you lay the groundwork for how much you need to save or invest to prepare for retirement. 
     
What is the cutoff time for internal bank transfers?
  • Account to Account Transfers will be posted as pending transactions when initiated. Transfers initiated prior to 9 p.m. ET will be effective the same business day. Transfers initiated after 9 p.m. ET will be effective the next business day.

Do you have a list of participating merchants?
  • No. Participation in this service is at each merchant’s discretion.

What is a forbearance plan?
  • A forbearance plan is an agreement between a homeowner and their mortgage servicer (the company they send their monthly mortgage payments to) that establishes an alternative payment schedule to reduce or suspend payments for a period of time. Importantly, mortgage forbearance plans do not reduce the principal amount owed on a mortgage, and interest continues to accrue for the duration of the plan. Homeowners who can afford to make partial payments should do so in order to lessen the amount due at the end of the forbearance.
Does First Merchants offer 100% practice financing?
  • Yes, we offer up to 100% practice finance loans based on cash flow and type of loan. 

Does my Available Balance include overdraft coverage amounts?
  • No.

How do I update my phone or email?
  • Visit your local banking center with a valid ID and speak with a banker, or call customer service at 1.800.205.3464 to update your contact information. You can also update your contact information and other personal details by logging in to your First Merchants online banking account. Choose “Customer Service,” then “Manage Contact Information” and select “Change.”  
How do I know a control is enabled?
  • The toggle will appear green.

When will FMB resume processing applications?
  • Congress is discussing the approval for additional PPP funding.  If that approval occurs and when the SBA reopens the PPP portal for applications, FMB will immediately begin submitting applications to SBA that meet eligibility and documentation requirements to support SBA loan forgiveness guidelines.  

How do I sign in to other online services, like my credit card or 401k account?
  • From firstmerchants.com, simply select the correct service from the signin box’s dropdown menu. You’ll be taken to that service’s signin page to begin the login process.

How will I know if my financial institution received my deposit?
  • You will receive a notification by e-mail when your deposit has been received.

What are Debit Card Controls?
  • Debit Card Controls is a function within the First Merchants Mobile App that allows you to control how, when and where your debit card is used, keeping your card safe and providing instant notifications whenever your card is used. You can activate or deactivate cards, restrict card usage to specific types of merchants and/or transaction types, establish threshold amounts and allow cards to only be used in specific geographical regions.

What if I lock myself out of my account?
  • If you enter your password incorrectly three times, you will be temporarily locked out of the Business Online Banking system. Please call Treasury Solutions at 1.866.833.0050 to reset your password.

Is there a fee that is charged or assessed for requesting a forbearance or extension agreement?
  • No. There are no fees or additional charges for requesting a forbearance or extension agreement. 
I need to open an account but don’t want to risk coming into a banking center and exposing myself. How can I open an account?
When will this service begin?
  • The Mastercard ABU Service will begin on March 6, 2018.

How do chip cards work?
    • The chip provides an extra layer of security with every transaction you make at chip-enabled terminals. Instead of swiping your card, you'll insert your card into the terminal to complete your transaction.
    • You can still swipe your card to pay if the terminal isn't yet chip enabled.
    • You can use your card as you did before for online payments, telephone payments, and at ATMs.
What does an investment fund manager do vs a portfolio manager?
  • In the world of investment management, the term “portfolio” refers either to an array of investments owned by a single entity or to an array of investments administered by a single entity (known as bundled investment or managed funds). Regarding the former definition, a portfolio manager works as a financial professional who handles all of an individual’s investments, evaluating each purchase or sale with the client’s overall goals in mind. By contrast, an investment fund manager handles investments within the bundle on behalf of anyone who buys into the fund as a whole — potentially serving many clients with each transaction but without customization.

How do I enroll in Mobile Banking?
  • Once you are enrolled in First Merchants online banking, you can download the First Merchant app from the App Store/Play Store by searching for "First Merchants Mobile App." Once the app is downloaded, sign in with your online banking username and password. Choose a 4-digit code or face ID for future logins.
What is an SBA Economic Injury Disaster Loan (EIDL)?
  • The SBA EIDL is a low-interest, fixed rate loan.  Borrowers apply directly through the federal government and may be eligible for up to $2million in assistance.  

How do I know if a banking center is open?
  • All of our banking centers are available by appointment, and if there is a drive-thru those services are available during regular business hours.  

Will I still be able to access ATMs?
  • Yes! If you find that you need to make a cash withdrawal, in addition to our drive-thru services, be assured you have access to cash 24/7 through our wide ATM network, including more than 25,000 free ATMs throughout the country using MoneyPass.
Do I need to sign up for Mobile Deposit?
  • In order to use First Merchants Mobile Deposit, you must have enrolled in online banking and mobile banking.  Mobile Deposit is available to all consumers in addition to business users who are administrators in online banking.

Will customers be able to access their safe deposit boxes?
  • Please call your local banking center to make an appointment so we can best service your needs. If you feel sick, or are experiencing symptoms such as fever, cough, shortness of breath or sore throat, please stay home. We will work with you to reschedule your appointment or help find an alternative banking solution.  Find your banking center’s phone number.
What Mobile Banking modes may I enroll?
  • Users may enroll for, both, the web/browser-based version of Mobile Banking as well as the downloadable applications, if supported. SMS/Text for Mobile Banking must be enrolled from the Mobile Banking Center using a personal computer. Click on the "Activate Now" link for SMS and follow the instructions presented on the screen.

Is there a difference for consumer and business cardholders?
  • No, both consumer and business cardholders will receive Fraud Alerts.

What is the definition of investment management?
  • By definition, investment management assumes responsibility for all strategic decisions made when researching, selecting, monitoring and trading a collection of financial holdings. The goal of investment management is meeting specified financial goals in accordance with the client’s ability and tolerance to assume risk. Investment management firms oversee short-term and long-term financial planning on behalf of a single client, such as an individual or business entity, or for a fund that sells a bundled array of investments to multiple clients. Collectively, an array of holdings or investments makes up a portfolio, which is why some clients refer to investment management as portfolio management.

If I have a commercial loan but not under SBA do I qualify for a modification.
  • All borrowers in good standing will be considered, depending on their individual situation.  Please contact your Relationship Manager to discuss. 

Do I have to be an Online Banking customer to receive an eStatement?
  • Yes, eStatements are available through Online Banking only.

How do I change my name?
  • To request a name change, visit a local banking center for assistance. You will need a marriage certificate, divorce decree or court order AND an updated form of ID.
If I turn a feature off using Debit Card Controls, will it affect any other cards accessing the same account?
  •  No, if you turn a feature off through Debit Card Controls, it will only apply to your debit card.

What is First Merchants Bank Text Banking?
  • Text banking gives personal Online Banking users access to accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

If I’m a current SBA borrower, can I modify my loan?
  • Yes, you may be eligible.  Depending on whether you have a 7a or 504 loan and your current situation, we will review and consider your needs.  Please contact your Relationship Manager.  

What if I did not receive a text message to verify my Mobile Banking enrollment?
  • If you're having trouble receiving text messages, check with your wireless carrier or plan administrator to make sure your mobile phone has text functionality enabled. Standard rates apply, so you should check with your carrier to avoid unexpected charges.

What are the Business Bill Pay limits?
  • Transaction Limits are as follows: $10,000 for single payment, $20,000 daily limit.

Can I view all of my accounts?
  • Yes - You can view all of your accounts in Online Banking as long as they have been registered into online banking.

I received an activation code but never used it. What do I do now?
  • Activation codes expire after a specific period of time. If you need a new one, return to the Mobile Banking enrollment site (called the Mobile Banking Center) and request a new activation code.

How will transactions that cannot be performed at an ATM or drive-up be handled?
  • Please call your local banking center to speak to a banker about making an appointment to handle your request.  If you feel sick, or are experiencing symptoms such as fever, cough, shortness of breath or sore throat, please stay home. We will work with you to reschedule your appointment or help find an alternative banking solution. Find your banking center’s phone number.
If I receive an alert, does that automatically block my account from further purchases?
  • Possibly. The majority of suspected fraud accounts will be blocked, however, some lower risk items may not be declined.

Which wireless carriers are supported?
  • We support most of the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon. If your carrier is not listed when you enroll, select 'Other' and try the Mobile Web option, or check back later, as new carriers will be added over time.

What should I do if I need to close on a loan that I applied for?
Will all of my payment information be automatically updated?
  • No. The Mastercard ABU Service is only available at participating merchants. Each merchant can choose the frequency at which they check for updated payment information. To avoid late payments and penalties, you will need to check with your merchant to ensure their card information has been updated.

What are external transfers?
  • External transfers enable personal banking customers to transfer funds to or from a deposit account at another institution. Before transfers can take place, you will be required to verify the amount of two small deposits to the external account.

Is it safe to use ATMs?
What should I do if my settings do not update immediately?
  • Normally, your debit card settings will be updated immediately. However, Debit Card Controls is reliant on computer and telecommunication systems. Disruptions to these systems may result in delays in updates to Debit Card Control settings from time to time. Your settings will be updated as soon as the disruption is resolved.

I noticed the team that usually works at my banking center isn’t there, are they ok?
  • Due to the privacy of our team members we cannot disclose details about any of our employees.  Although you may see different bankers today, rest assured the bankers you know will be back soon.  First Merchants is taking extra precautions in all of our locations to protect our employees and clients while continuing to offer excellent service in our communities.
Can I cancel a payment?
  • If your recipient has not yet enrolled with Zelle, the payment will remain pending and the money will not move from your account. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again.
     
    If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
     
    If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, call our customer support team at 1-800-205-3464 team so we can help you.
The phone number listed for the One-Time Security Code is not a valid number.
  • If the phone number(s) presented are not valid, please contact Treasury Solutions at 1.866.833.0050 to update your phone number(s).

How will I know when my statement is ready?
  • You will receive an email each time a new statement is available to view.

How do I make an appointment at a banking center?
  • Please call your local banking center to make an appointment. If you feel sick, or are experiencing symptoms such as fever, cough, shortness of breath or sore throat, please stay home. We will work with you to reschedule your appointment or help find an alternative banking solution. Find banking center phone numbers at https://www.firstmerchants.com/locations
How do I order checks within Online Banking?
  • You can reorder checks through Deluxe within the Customer Service tab of Online Banking. Just choose Order Checks and select the appropriate account.

Can I see images of my deposits?
  • Yes, Online Banking allows you to view the front and the back of each deposit ticket.

Will business customers still be able to make Night Drops?
  • For banking centers with night drops, employees are currently monitoring our night drop throughout the day, and all transactions dropped before 4:00 PM will be processed the same day.
Do you serve any specific geographies through Sponsor Finance?
  • We are focused on supporting private equity sponsors in the Midwest and Southeast. Our borrowers span the entire country; our only restriction is sponsors must be based in the U.S.

Is there a limit for Mobile Deposit?
  • Yes, checks over $3,000 are not eligible for mobile deposit. Additionally, there is a $3,000 daily submission aggregate limit to the mobile deposit service. If you have items to deposit that exceed the daily limit, please deposit the following business day. Any items deposited that exceed a daily submission limit of $3,000 will be rejected.

What types of payments can I make with ZELLE?
  • Zelle is a great way to send money to friends, family and people you are familiar with such as your personal trainer, babysitter or neighbor2.
     
    Since money is sent directly from your bank account to another person’s bank account within minutes1, Zelle should only be used to send money to people you trust.
     
    Neither First Merchants Bank, nor Zelle, offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
How do I order checks for my account?
  • Please visit your local banking center or call customer service at 1.800.205.3464. You can also order checks by signing in to your online banking account and selecting “Order Checks” under the “Customer Service” tab. Select the correct account number and you will be directed to the Deluxe Checks ordering website.
Are eStatements secure?
  • Yes. eStatements are more secure than paper statements because you reduce the risk of mail fraud.

What is the routing number for First Merchants Bank?
How do I opt out?
  • To unenroll a device, just log in to Online Banking and select 'Manage mobile banking settings' under the Customer Service/Administration tab. Personal users who have activated text banking may also text 'S' or 'STOP' to 49794 to deactivate text banking for that device.

How do I sign in to a joint account?
  • Each account owner should have their own user ID and password for Online Banking.
How do I find where your ATMs are located?
  • To find an ATM near you, visit firstmerchants.com and click the “Locations” tab in the upper right corner. In the “Location Types” field, select “ATM” and enter your address, city, state or ZIP code. To find an ATM on the mobile app, click “More” then select “ATM Locations.” Enter your city, state or ZIP code for the nearest location.
What is the cost for First Merchants Mobile Banking?
  • First Merchants Mobile Banking is free, however, you may incur text or data charges from your wireless provider. Standard rates apply, so you should check with your carrier to avoid unexpected charges.

Can I pay a small business with ZELLE?
  • Some small businesses are able to receive payments with Zelle. Ask your favorite small business if they accept payments with Zelle. If they do, you can pay them directly from your mobile banking app using just their email address or U.S. mobile number.
     
    Neither First Merchants Bank, nor Zelle, offers a protection program for any authorized payments made with Zelle, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
What changes did the CARES Act make to Health Savings Accounts?
  • The CARES Act improves Health Savings Accounts (HSAs) to make them more versatile by covering telehealth services and over-the-counter (OTC) drugs.