FAQ Details
Why isn’t my app working?
- Make sure you are using the new FMB Banking app (Apple, Android).
- Our system is designed to ensure broad compatibility across various devices and platforms. For mobile users, the FMB Banking app supports iOS 11.x and later versions, as well as Android 9.x. For Apple Watch users, version 8.x and onwards is compatible. On desktop, we recommend using the latest versions of Google Chrome, Mozilla Firefox, and Microsoft Edge for Windows users, and Apple Safari for macOS, ensuring a seamless experience across all major browsers. This includes support for any previous versions that continue to receive updates from their respective developers—Microsoft, Google, Mozilla, and Apple.
- If you are having trouble logging in, you can select the link at the bottom of the login box for “Account Recovery” on the app, or “Forgot Login ID” on the Personal Online Banking in the login box located at www.firstmerchants.com. This will allow you to retrieve your username, unlock your account and change your password. If you still need help, call customer service at 1.800.205.3464.
