When a loan transfers to a new servicer, a brief period is required to securely set up and validate all loan data.

Below is the timeline for this transition:

1. May 1, 2026 – Your mortgage loan transfers to DMI.
2. May 1 through May 8, 2026 – DMI reviews, audits, and loads your loan information into their system.
   • This timeframe is referred to as the blackout period.
     • During the blackout period, your loan information is not visible online or to DMI customer service representatives.
     • Once this process is complete, DMI will be fully able to assist you. Thank you for your patience during this time.
3. May 8, 2026 – Your account becomes visible online and accessible to DMI customer service. You may register your account online beginning this date.
4. May 12, 2026 – Payments dropped off at a First Merchants banking center or mailed (to First Merchants Bank or DMI) will be posted to your account as of the date received