Frequently Asked Questions (FAQ)
Yes. The statement will appear just like your paper statement, only it will be in a PDF format.
Switching to eStatements has several benefits including:
- More secure than paper statements
- Faster delivery with easy access
- Helps keep you organized
- Environmentally friendly
To view your eStatement, simply sign in to Online Banking, then choose 'eDocuments' under the 'Accounts tab' (personal users) or 'View eStatements' under the 'Reports' tab (business users). Once enrolled, you can view up to 18 months of eStatements! You will need Adobe Reader to view your statement. If you do not have Adobe Reader, you can download it here for free.
eStatements will be available in your online archive for 18 months.
If you are currently receiving check images with your statement, you will continue receiving those images if you are an eStatements customer.
Please call Customer Service at 1.800.205.3464 or Treasury Solutions at 1.866.833.0050.
No, eStatements are free!
All checking and savings accounts offer eStatements. Certificates of Deposit and loans do not have eStatement functionality at this time.
Yes, eStatements are available through Online Banking only.
You will receive an email each time a new statement is available to view.
Yes. eStatements are more secure than paper statements because you reduce the risk of mail fraud.