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Merchant Services

Merchant Services

First Merchants has partnered with Elavon to deliver the industry’s leading merchant processing solutions.  By combining our banking expertise with Elavon’s premier payment processing network, you can enjoy a one-stop solution for all of your banking and payment processing needs.

Choosing the right payments partner can be critical to your bottom line, and Elavon clearly delivers the most powerful platform in the industry.  If you have a payment processing need, First Merchants and Elavon have the solution.

Rely on one source for payment processing
We, powered by Elavon's network, are responsible for front-end authorizations, back-end settlement, and all customer support functions. 

• 100% network uptime from Elavon’s fully redundant systems
• High speed transaction processing
• Built in fraud monitoring and control features

Choose an Industry Leader
• Elavon processes over two billion transactions annually for more than 1 million merchant locations worldwide
• Elavon is the fourth largest payment processor in the United States

Enjoy Superior  Customer Service & Online Support
• Customer service is available 24/7 from trained professionals in Elavon’s call center
• Log onto MerchantConnect.com to request new products, access monthly statements, view the status of your account and more

Payment Solutions are available for:
• Retail
• Restaurants
• Supermarkets
• Lodging/Hospitality
• Education/Government
• Mail order/E-commerce

Solutions to grow your business
• PC and Terminal Based POS Solutions
• Wireless Payment Processing
• Internet/e-Commerce
• Debit, EBT
• Fleet Cards
• Purchasing/Corporate Cards
• Electronic Check Service
• Electronic Gift Cards - offer your customers the flexibility of purchasing and paying with your branded gift card
• Reporting Solutions - We provide you with MerchantConnect basic, our free online reporting tool that allows you to securely monitor your account from any Web browser at any time of day. You can review recent deposits, chargebacks and retrieval requests, access customer support & more.

Already a client? Sign in to MerchantConnect here.
New Merchants? Register for online access here.


Benefits

One Network with Many Options. Our network provides authorization, settlement, funding, and support, giving you one point of contact for all your Visa®, MasterCard®, American Express®, Discover® Network, JCB, China UnionPay and Diner’s Club International® credit and debit card transactions. 

Flexible Payment Options.You can count on us to deliver value-added processing services like corporate purchasing cards, PIN-based debit, fleet cards, electronic gift cards and electronic check conversion.

Superior Customer Service. Get the local support you expect from a community bank, supported 24/7, online or from an experienced professional in our customer support center. 

Point-of-sale Solutions

We understand the way you accept payments varies greatly depending on your business and point-of-sale (POS) configuration. That's why we offer a wide variety of processing solutions to meet your needs, including:

  • Payment Terminals
  • Software & Internet Products
  • VAR Interface Solutions

Support/Operations

  • Risk Management & Fraud Control: First Merchants, powered by Elavon’s network, has built-in fraud monitoring and control features to protect your business and your customers’ card data. A robust set of risk management and fraud prevention tools are provided.
  • PCI Compliance Program: Our PCI Compliance Program takes a comprehensive approach to help your business securely manage cardholder data and ensure compliance, while protecting your reputation and your bottom line. Elavon’s program is focused on three key areas:
    • Education – materials and information to help you understand PCI-DSS compliance
    • Validation – tools to help you validate and demonstrate compliance and protect your business
    • Financial Protection – programs to mitigate your financial exposure should a breach occur
  • To learn more, call us at 1.866.833.0050 or email us.

 

How can we help?

Have questions or need assistance? Our Business Solutions team can help you with any business service. The team is available weekdays from 8 a.m. until 6:30 p.m. ET. Give us a call at 1.866.833.0050.

Looking for another phone number or want to submit a request online? Find it on our Contact page.