Update Browser: you are currently trying to view the First Merchants site using an outdated browser. In our commitment to your security, and in keeping with industry standards, we no longer support the browser you are using. Learn more.

FAQs

What Internet browser should I use to access Online Banking?

What information do I need to sign in to Online Banking?

What page should I bookmark to sign in?

What if I lock myself out of my account?

Can I change my user ID if I want to?

How do I sign in to a joint account?

How do I sign in to other online services, like my credit card or 401k account?

Does my Available Balance include overdraft coverage amounts?

How much account history is available?

Can I see images of my deposits?

How do I order checks within Online Banking?

How do I see if a check or deposit has cleared my account within Online Banking?

What are external transfers?

How much can I transfer between accounts via external transfers?

What is the cutoff time for transfers between my accounts with First Merchants/Lafayette Bank & Trust?

What is the cutoff time for transfers to accounts at other institutions?

What is Overnight Check Delivery?

How do I pay a bill online?

Can I try out Business Online banking before enrolling?

How secure is my account information with Business Online Banking?

How do I sign in to other online services, like remote deposit or merchant services?

How do I get assistance with Business Online Banking?

Can I send and receive messages in Business Online Banking?

Where do I log in to Business Online Banking?

What information do I need to sign in to Online Banking?

What is the “One-Time Security Code” needed to log in?

The phone number listed for the One-Time Security Code is not a valid number.

What page should I bookmark to sign in?

What if I lock myself out of my account?

How much account history is available?

Can I see images of my deposit tickets?

What types of accounts can be accessed on Business Online Banking?

What is the cutoff time for internal bank transfers?

What are the Business Bill Pay limits?

Can I use Business Online Banking to pay my First Merchants Loan?

How do I sign up for eStatements?

Do I have to be an Online Banking customer to receive an eStatement?

Which accounts have eStatements available?

Is there a fee to sign up for eStatements?

How will I know when my statement is ready?

Will the same information be in my eStatement as it is in my paper statement?

Are eStatements secure?

What are the benefits of eStatements?

How do I view my eStatement? What software do I need?

How long will my eStatement be available?

Will I still receive my check images if I select eStatements?

What if I still have more questions?

Do I have to have a particular phone or a text message or data plan?

I activated Mobile Banking on my device's browser. Why am I being asked to activate again?

Which wireless carriers are supported?

How do I enroll in First Merchants Mobile Banking?

Which mobile devices are supported?

Is Mobile Banking secure?

What happens if I change my wireless provider or mobile number?

What if my phone is lost or stolen?

How do I transfer the First Merchants Mobile Banking service to a new device?

What is the cost for First Merchants Mobile Banking?

How do I opt out?

Can I use multiple devices to access First Merchants Mobile Banking?

What is First Merchants Mobile Banking?

What if I did not receive a text message to verify my Mobile Banking enrollment?

I'm not enrolled for online banking. Can I still use Mobile Banking?

What Mobile Banking modes may I enroll?

What is my User ID?

Can I save my User ID on the device?

Do I have to accept the Terms and Conditions?

What is my Password?

What if I do not remember my User ID or Password?

What do I use for a Mobile Number if I am using a tablet or MP3 device, such as an iPad or iPod?

I received an activation code but never used it. What do I do now?

What is a chip card?

Where can I use my chip card?

How do I use my chip card at a chip-enabled register?

How do I use my chip card at a First Merchants ATM?

Will my card work the same for online and phone transactions?

How do chip cards work?

Why are chip cards safer?

Why is my MasterCard card being upgraded to a chip card?

Do I need to take any action?

When will I get a chip card?

Will I be charged for this new chip card feature?

Will my chip card look the same as my current card?

Can I request a chip card now if I want one?

Where can I learn more about chip cards and chip technology?

Does a Smart Home Refi work if I already have a second mortgage?

Does a Smart Home Refi require a home appraisal?

Can a Smart Home Refi lower my home mortgage interest rate?

Can I use the Smart Home Refis cashout option if I have equity in my home?

What is a Home Equity Line of Credit (HELOC)?

What do I need to know about a HELOC?

What's the difference between a Home Equity Loan and a Home Equity Line of Credit (HELOC)?

What are approved uses of a Home Equity Loan or Home Equity Line of Credit (HELOC)?

What does loan to value ratio mean, and how does it affect my Home Equity Loan or Home Equity Line of Credit -HELOC rates?

How can I access my Home Equity Line of Credit funds?

How many times may I access my Home Equity Line of Credit funds?

What is First Merchants Bank Text Banking?

What does SMS mean?

How many text messages will I receive daily?

What number do I send text commands to?

What text commands can I use with First Merchants Text Banking?

How much will I be charged for each text received?

Will I receive unsolicited text messages?

I enrolled in Text Banking with my phone number but did not receive a text message. What should I do?

Is there a limit for Mobile Deposit?

Do I need to sign up for Mobile Deposit?

What is the cut-off time for mobile deposit?

When will the mobile check deposit appear in online banking?

What items can I deposit via mobile deposit?

What should I do if I have an ineligible check I need to deposit?

What if I cannot get my eligible check to be accepted?

When will I have access to my funds via mobile deposit?

What should I do if my deposit is not accepted?

Who can I reach out to for help?

Is there a fee for Mobile Deposit?

Do I need to use a deposit slip?

What if an account is not listed in my Mobile Deposit menu?

Do I photograph both the front and the back of my check?

How do I endorse my check for Mobile RDC?

How will I know if my financial institution received my deposit?

How will I know if my financial institution processed my deposit?

Can I photograph more than one check at a time?

What if the check image I photographed is bad?

Do I destroy my check after I photographed the deposit?

Will my deposited check be available in transaction history?

What if I submitted a deposit for the wrong amount? Do I need to resubmit the deposit?

What if I submit the same deposit twice in error?

Does First Merchants Bank operate under any other affiliate names?

Where can I find the First Merchants mobile application to download?

Are there any smartphone shortcuts available?

Can I view all of my accounts?

How current is the balance information?

Can I pay my bills?

How do I access Mobile Banking on my phone's browser?

How do I optimize my mobile web experience?

How do I navigate Mobile Banking links with my mobile device's browser?

Is Mobile Banking supported on my tablet?

Is there a difference for consumer and business cardholders?

If I'm traveling internationally, will I still receive alerts?

How can I stop text messages if I do not want to receive them any longer?

Will I receive Fraud Alerts 24 hours a day?

If I respond back that the transaction(s) are valid, will you automatically unblock my account?

If I receive an alert, does that automatically block my account from further purchases?

How do I enroll in Fraud Alerts?

How do I know whether I'll receive a Fraud Alert via text, a call, or an email?

What triggers a Fraud Alert?

If a transaction is declined due to suspected fraud, but I validate that I did make the purchase, can I try to complete the purchase again?

When my account changes to a First Merchants account, will my direct deposit still go into my account?

Debit Card with Auto Payments – will these need to be set up on new debit card?

Can you have multiple phone numbers in the Business Online Banking system?

How does the Automatic Billing Updater (ABU) Service affect me?

What are the benefits of the Mastercard ABU Service?

Why is this service being offered?

When will this service begin?

Can I opt-out of this service?

Will all of my payment information be automatically updated?

Do you have a list of participating merchants?

What kind of card-on-file (COF) merchants participate in this service?

What if I do not update my debit and credit card information with participating merchants?

What are Debit Card Controls?

What are regions?

How do I create a region?

How do I block international transactions?

What should I do if my settings do not update immediately?

Can I update a joint account owners Debit Card Controls?

What are Debit Card Alerts?

How are Merchant Types Alerts Used?

What is a threshold amount?

How are Transaction Types Alerts Used?

What is the International Alert?

What is a Threshold Amount Alert?

How are Transaction Types Used?

How are businesses assigned a merchant category?

How do I access Debit Card Controls?

Who can use Debit Card Controls?

What features are available using Debit Card Controls?

How do I know a control is enabled?

If I temporarily lose my card, can I turn it off until it is located?

If I disable my card, are all transactions stopped?

If I have multiple cards, can I pick and choose which ones I would like to control?

If I turn a Debit Card Control option on or off, how long will it take to update?

If I turn a feature off using Debit Card Controls, will it affect any other cards accessing the same account?

Who should I contact if I have questions regarding Card Controls or to Report Fraud?

How are Merchant Types used?

Will The Monroe Bank & Trust signs change?

Will my account numbers change?

Do I need to update direct deposits and automatic payments to avoid disruption?

Should I continue to make loan payments to Monroe Bank & Trust?

If I have deposit accounts at Monroe Bank & Trust and First Merchants Bank with combined totals more than the FDIC insurance limit of $250,000, what is the FDIC insurance impact?

Should I continue to use my Monroe Bank & Trust checks, online banking, telephone banking, bill payment and Debit/ATM cards?

When can I begin to use First Merchants Bank locations, products and services?

How can I get the most current information about changes that may impact me?

Do I need to assign new agreements for my Treasury Management Services?

I have a Monroe Bank and Trust credit card. Will I be receiving a new card?

Can I still make my credit card payments in the banking center?

Will there be a quick link on the website to view my credit card account?

What will happen to the Monroe Bank & Trust website at monroe.bank? Can I still access my accounts there?

How long will MB&T site remain available?

Will my Online Banking login process change?

When will Online Banking be unavailable?

Do I need to re-enroll in Online Banking?

What information do I need to sign in to Online Banking?

What if I didn't receive an email with instructions for First Merchants Online Banking?

What if I'm having trouble logging in to First Merchants Online Banking for the first time?

What if I didn't get an email with login instructions?

Are you signing in using the correct login box?

Are you using the correct ID and the correct case?

Are you entering your password correctly?

Have you been locked out of the system?

Are you having trouble authenticating yourself

Will I be able to see my account history when I sign in to First Merchants Online Banking for the first time?

Will Online Banking external transfers be affected by the transition?

Will my Online Banking alerts transfer?

Will my Bill Pay information transfer to First Merchants?

I had Bill Pay at Monroe Bank and Trust but do not see my payees when I log in to First Merchants and/or it is asking me to re-enroll for bill pay, what should I do?

I bank at both Monroe Bank & Trust and First Merchants Bank; can I just use my existing username and password for Online Banking?

Is there a fee for Personal Online Banking and Bill Pay?

What if I do not have a computer, can I still use Online Banking?

I use Quicken/QuickBooks. What do I need to do to make sure my data continues to load correctly?

Why do I need to update my customer information?

Will my Mobile Banking change?

How do I re-enroll in Mobile Banking?

Does First Merchants offer Text Banking?

Does First Merchants offer Mobile Deposit?

Where can I find the First Merchants Mobile app?

Will the decision times for Positive Pay stay the same?

Will the Monroe Bank & Trust telephone banking change?

Can I transfer funds in Telephone Banking? What else can I do using the system?

Will my debit card still work?

What if I haven't received my new card?

What is the daily limit with my new card?

At which ATMs can I use my new card?

What if I'm having trouble activating my new debit card?

I did not receive a PIN in the mail. - What should I do?

What if I destroyed or lost my Monroe Bank & Trust card before November 11?

What if I don’t remember my new PIN?

Should I continue to make loan payments to Monroe Bank & Trust?

Will there be any changes to my loan or line of credit?

Can I continue to use my old HELOC checks?

Will autopay on loans continue?

Will system show detail of loan payment breakdown?

What about automatic payments?

How will you post items against my account?

Does First Merchants offer overdraft protection?

Will my CD account change?

Will the availability of funds change on my account?

If I have accounts at First Merchants and Monroe Bank & Trust that total more than the FDIC insurance limit of $250,000, what should I do?

If the accounts that exceed the FDIC insurance limit are CDs, but have not yet matured, what should I do?

Who can I contact if I have questions about my deposit insurance?

Will my account number change?

Can I continue to use Monroe Bank & Trust checks?

What is the routing number for First Merchants Bank?

Dual Signature checks – will this process continue?

Can you accept foreign checks through RDC?

Check Redeposit Process and Fee – can we elect not to redeposit check?

Can you print check images?

Do I need to change anything if making payments in another website?

Can I still do business at my local banking center and use the same ATMs?

When will I start getting statements from First Merchants Bank?

I get eStatements from Monroe Bank & Trust. What do I need to know?

What if I still have questions?

What if I can't get through to Customer Service?

Is my information shared with your affiliates or used for marketing purposes?

What if I have specific Treasury product related questions?

When will signs change at my banking center?

Does First Merchants Bank operate under any other affiliate names?

How can I get the most current information about changes that may impact me?

Are there any help tools on the Internet for the Treasury products?

Will there be any changes to the Visa Commercial Card?

What will change in making tax payments through EFTPS?

Will the Payroll through Quickbooks process change?

Will RDC current scanners work?

Will daily sweeps transactions/thresholds come over?

How do we make a phone number change before the 4th?

If I pay extra on my loan, do I need to make a regular then Principal only payment?

Loan payment booklets – do I still go to the branch to make payments?

Will you still offer ZBA’s

Can you upload a file during Preview Week?

Will there be any change to Merchant Processing?

What should I expect during integration weekend (November 8 - November 11)?

What happens if I have a deposit over my limit?

Do I continue to make loan payments on the same schedule and payable to Monroe Bank & Trust?

Where do I go to log in to my Wealth Management account?

Will my Wealth Management login information change?

Who can I contact with questions about my Wealth Management account?

What are the hours of Treasury Solutions?

Is the daily cutoff time for Remote Deposit Capture changing?

Can I still access the Remote Deposit Capture login page via Online Banking?

Will I still see my deposit in my account as soon as I transmit the deposit?

Have the items changed that can be fixed on the deposit?

Will I need to change my password?

Will I need to do anything if I move the scanner to a different workstation?

Are there any additional steps to process a deposit?

Will Remote Deposit Capture Training be offered?

Does Check Positive Pay matter on which vendor used to create checks?

When will I need to use the new routing number when requesting wires?

Will there be any changes in the Wire procedures?

Is there any additional level of security for initiating wires?

Will my Wire and ACH templates come over?

Can I set up ACH in advance?

Will I be able to setup my own users Business Online Banking?

Is Business Online Banking demo available now to see online?

How are Business Online Banking credentials provided?

Are Business Online Banking credentials and phone number per user?

If we work with multiple customers today, will their credentials be provided with separate logins?

Can a current user get notified of new users or changes within the system?

Can we start setting up Business Online Banking users in the Preview Period?

If an Admin needs to change information, do they have access to do so?

If our Primary Administrator is not available, who do we contact?

Does the system have the ability to set entitlements and what employees can see what?

Will Internal Transfer templates come over?

Will Sweep Thresholds be brought over?

Is your Business Online Banking system compatible with all browsers?

Can you share Dashboards?

What is the new routing number?

What is OOBA?

Is the OOBA Authentication Code Prompted each time I login?

Can we combine Company IDs?

For OOBA, can we add extensions to the phone number?

Do we need to do OOBA with each transaction that leaves the bank?

For OOBA, do we have to do it via Mobile phone or can it be a landline?

Do you need 2-step verification every time you log in?

Do you require dual authorization when logging into Business Online Banking?

What do we do with the tokens that we use with the Monroe Bank and Trust system?

Why do I need to update my customer information?

Will you require new signature cards?

Can we create new users on the November 4th?

Will Recurring payments come over?

What transaction history will we see in the First Merchants Bank system?

How do we get transaction information for November 8th?

Will we see live balances on November 11th?

Will Routing and Account Numbers change?

Is there a fee to download from Quickbooks?

Does Quickbooks offer a NACHA File Upload option?

Do you offer both eStatements and Paper statements?

Customers are making deposits into our account, will our routing number work?

Can we add additional accounts online under the product?

Should I order new checks?

Will rights to users carry over?

HOW CAN WE HELP?

Have questions or need assistance? Just give us a call at 1.800.205.3464. Our Customer Service team is available weekdays from 7 a.m. until 8 p.m. ET, and from 9 a.m. until 3 p.m. ET on Saturdays.

Looking for a different number or an online form? Find it on our contact page.