A message from CEO Mike Rechin

As we continue to monitor the COVID-19 situation, balancing the needs of ensuring our families are safe, as well as trying to understand the impacts inside our businesses and communities changes daily. The roller coaster ride we share at present is full of uncertainties and discomfort, but we’re all in this together, and together we will forge a path forward. 

Banks play an integral role in local economies across the nation and serve as a community cornerstone by providing loans, financial services and a safe and stable place to keep your money, FDIC insured and accessible. First Merchants is experienced in managing through difficult times, and for over 127 years, have a history of strong performance and capital strength. 

Rest assured, we’re open for business and ready to serve your needs.  

Last week we took steps to protect our clients and teammates by limiting the services available in our banking center lobbies and have transitioned to serving primarily through digital, mobile, ATM, and drive thru.  We know our customers, and our bankers have been proactive in reaching out to ensure their customers know we are there to serve their needs.  
We remain diligent, as should you, regarding fraud-related schemes associated with COVID-19.  Fraudsters try to take advantage in times like this.   

And if you or your business are facing challenges, please contact us.  We’re here and prepared to help.

As we continue to navigate this dynamic situation, look for updates on our website, social media channels and via email.  For additional information about COVID-19, visit the Centers for Disease Control and Prevention.

If you have questions, please contact Customer Service weekdays from 7: a.m. until 8 p.m. ET and 9 a.m. until 3 p.m.ET on Saturdays.  You can chat with us online or call 1.800.205.3464.


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