Choose your FAQ category through the drop-down menu below.
How do I add my debit card to my mobile wallet?
Can I use multiple devices to access First Merchants Mobile Banking?
Do I have to have a particular phone or a text message or data plan?
I'm not enrolled for online banking. Can I still use Mobile Banking?
How do I enroll in First Merchants Mobile Banking?
Do I have to accept the Terms and Conditions?
How do I transfer the First Merchants Mobile Banking service to a new device?
What do I use for a Mobile Number if I am using a tablet or MP3 device, such as an iPad or iPod?
Which mobile devices are supported?
What if my phone is lost or stolen?
What if I do not remember my User ID or Password?
Can I save my User ID on the device?
Is Mobile Banking secure?
What happens if I change my wireless provider or mobile number?
What is First Merchants Mobile Banking?
How do I deposit a check with my phone?
I activated Mobile Banking on my device's browser. Why am I being asked to activate again?
What Mobile Banking modes may I enroll?
What if I did not receive a text message to verify my Mobile Banking enrollment?
I received an activation code but never used it. What do I do now?
Which wireless carriers are supported?
How do I find where your ATMs are located?
What is the cost for First Merchants Mobile Banking?