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Frequently Asked Questions (FAQ)
FAQs
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First Merchants maintains a comprehensive Security Center including fraud prevention tips as well as current alerts. Read more about Preventing Online and Mobile Fraud.

If you believe that you are a victim of identity theft with respect to any of your accounts or transactions with us, please notify us through any of the following channels:

  • Your local banking center
  • Your business account representative
  • Customer Service at 1.800.205.3464

Please provide as much detail as possible about the accounts or transactions in question including dates and account or transaction numbers along with any additional information you may be aware of.

Read more about reporting fraud.

Unfortunately, fraud-related schemes associated with COVID-19 are on the rise, including a text scam. Fraudsters try to take advantage of times like this. Please be extra careful and aware. First Merchants will never make an unsolicited request for any confidential information from you via email or phone call or require that you update your account details on a Web page. Do not respond to or click on links from unsolicited emails, and do not provide confidential information on an unsolicited phone call.  Protect yourself against fraud using these recommendations in our Security Alert.
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