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First Merchants Serves

We're committed to our communities

At First Merchants, community commitment has been our philosophy since day one. It’s more than words; it’s how we do business. We are bankers working with customers in the cities, towns and communities in which they live, and we support and encourage our employees’ active involvement.

Our First Merchants Serves program encourages volunteer efforts with a unified message of service. The company offers paid time off Community Days for our team to use on organized Community Day programs. Dozens of employees participate each year, serving organizations like the Animal Rescue Fund, First Choice for Women, Read to Succeed, Salvation Army’s Distribution Cheer, the Make-A-Wish Foundation, Operation Feed, Gleaner’s Food Bank, Little Red Door, and more.

First Merchants is also an Official Certifying Organization for The President’s Volunteer Service Award.


Have questions or need assistance? Just give us a call at 1.800.205.3464. Our Customer Service team is available weekdays from 7 a.m. until 8 p.m. ET, and from 9 a.m. until 3 p.m. ET on Saturdays.

Looking for a different number or an online form? Find it on our contact page.