The Arlington Bank transition into First Merchants Bank is nearing completion.
Beginning Monday, August 21, you will now have access to over 100 First Merchants Bank locations throughout Ohio, Indiana, and Illinois, including nine locations in the immediate and surrounding Columbus, OH area. You will continue to see the same great people who will continue to provide you with the same great service.
Important Information you should know
- Timeline and Checklist for Your Account
- Your Checking Account
- Your Savings and Loan Acount
- Your Debit Card
- Online Banking Login
- Online Banking Login Troubleshooting Guide
- Online Banking and Bill Pay
- Mobile Banking
Frequently Asked Questions
The Arlington Bank - Online Banking-Bill Pay
What will happen to The Arlington Bank website at arlingtonbank.com? Can I still access my accounts there?
The Arlington Bank website will be retired on August 18th. Once the transition is complete, that web address will redirect you to the First Merchants website at firstmerchants.com. Consider updating any bookmarks on August 21.
I use Quicken/QuickBooks. What do I need to do to make sure my data continues to load correctly?
To continue using Quicken/QuickBooks, you will need to complete an account deactivation and reactivation process. Documents detailing how to complete this process are available at firstmerchants.com/online_banking/quicken, or call Customer Service at 1.800.205.3464. Please note: There is a chance that transactional data may be duplicated when your new account is set up. Detailed instructions on how to correct any duplicate data can be found in the help guide at firstmerchants.com/online_banking/quicken.
What if I donít have a computer, can I still use Online Banking?
Yes. If you have a smartphone or tablet, you can log into www.firstmerchants.com and enroll in online banking. You will need to follow the prompts to set up your online banking account.
Is there a fee for Online Banking and Bill Pay?
No. Personal Online Banking, Bill Pay, and Mobile Banking are all free services.
I bank at both The Arlington Bank and First Merchants Bank; can I just use my existing username and password for Online Banking?
No. You will still receive new login information even if you're already a First Merchants Online Banking user and you will then have 2 accounts. If you would like to merge the 2 accounts, please call Customer Service at 1.800.205.3464.
I had Bill Pay at The Arlington Bank but donít see my payees when I log in to First Merchants and/or it is asking me to re-enroll for bill pay. What should I do?
If you are unable to view Bill Pay or are not able to see your payees, please contact Customer Service at 1.800.205.3464 and they will assist you.
Will my Bill Pay information transfer to First Merchants?
If you use The Arlington Bank's Online Bill Pay, your Bill Pay access will be disabled at 5 p.m. on August 18. Beginning Monday, August 21, you will access your new bill pay through First Merchants Online Banking. All bill payments made through Online Banking will not be transferred to the First Merchants system. Please contact our customer service at 1.800.205.3464 or visit any of our banking center to request a list of your payees and payments.
Will my Online Banking alerts transfer?
No. You should make a list of any alerts that you currently have in place, as you will need to re-enter that information into First Merchants Online Banking.
Will Online Banking external transfers be affected by the transition?
Yes, scheduled and recurring external transfers will not be migrated to the First Merchants Online Banking system. Please re-establish any transfers beginning Monday, August 21.
Will I be able to see my account history when I sign in to First Merchants Online Banking for the first time?
No. Account history prior to Friday, August 18 will not be available in the First Merchants Online Banking system. We recommend you save or print any transaction and statement history, including Quicken/Quickbooks information, you would like to access later.
What if I'm having trouble logging in to First Merchants Online Banking for the first time?
Beginning August 21 make sure you're using the Online Banking login instructions emailed to you the weekend of August 18 to sign in for the first time. We've identified a few tips that may help with your login - please try these solutions before calling Customer Service!
Did you get an email with login instructions? Didn't get your email? First, check your spam folder for an email from First Merchants. If you still can't find it, we might not have had your most up-to-date email address! Give us a call at 1.800.205.3464 and we'll help you get signed in.
Are you signing in using the correct login box? All Arlington Bank users should sign in using the personal online banking drop down box at firstmerchants.com. If you're trying to use any of our Mobile Banking options, you should know that your temporary credentials will not allow you to access Mobile Banking. You must sign in via firstmerchants.com with your temporary credentials, and choose a permanent password, before using Mobile Banking.
- Are you using the correct ID and the correct case? Your Login ID is the same as the username you used on The Arlington Bank system - follow the instructions you received via email (Your ID is case sensitive.) During your first login, you should then be asked to authenticate yourself using a one-time security code. If, during your first login, you do not see the authentication screen and are instead taken directly to a password screen, you've entered your ID incorrectly.
- Are you entering your password correctly? Passwords are case sensitive and must include at least a letter and a number. Check to make sure you've not inadvertently capitalized the first letter of your password or turned on your caps lock function, that any letters are entered in the correct case, and you've followed any onscreen requirements when selecting a permanent password.
- Have you been locked out of the system? If you enter your password incorrectly three times, you will be locked out of the Online Banking system. If this happens, please call Customer Service at 1.800.205.3464 to reset your password.
- Are you having trouble authenticating yourself? For security reasons, you may only select a phone number we have on file to use for authentication. Please call Customer Service at 1.800.205.3464 if a valid phone number is not displayed or is incorrect.
What if I didn't receive an email with instructions for First Merchants Online Banking?
If you did not receive an email with your temporary password or other instructions by August 21 please call Customer Service at 1.800.205.3464 and they will assist you.
What information do I need to sign in to Online Banking?
You’ll need your Online Banking Login ID, which is the same as it was for The Arlington Bank online banking (information is case-sensitive, so be sure to use all lowercase for your Login ID) and password to sign in to Online Banking from www.firstmerchants.com. All users will be receiving new passwords and will need to accept our Online Banking disclosure agreement during their first login.
Do I need to re-enroll in Online Banking?
Unless you've been given specific instructions, you will not need to re-enroll in Online Banking.
When will Online Banking be unavailable?
The Arlington Bank online banking and mobile banking will become unavailable at 5pm on Friday, August 18. Please make sure you save or print any transaction and statement history, including Quicken/Quickbooks information, you would like to access later.
Will my Online Banking login process change?
Yes. As part of the transition, The Arlington Bank Online Banking will be retired on Friday, August 18. Over the weekend, online banking users should watch their email for a temporary password and additional login information.
Beginning Monday, August 21 all online banking users should sign in using the Sign In to online services box in the upper left corner of the page. Your user ID from The Arlington Bank Online Banking will be your 'Login ID' on the First Merchants system unless otherwise communicated to you. After the login ID you will go through a verification process and enter the temporary password emailed to you.
I use Mint. What do I need to do to make sure my data continues to load correctly?
As The Arlington Bank becomes First Merchants Bank, Mint aggregation services may be interrupted for up to 5 business days after 8/18. For a successful account update, do not log in into Mint.com for First Merchants Bank until Monday, August 21, 2017.
The Mint.com server will automatically make the system conversion for your activated accounts. If you log in into Mint.com during this time, you may see duplicate accounts or an error displayed. Please do not attempt to change the status or make any changes in Mint.com during this time. After 5 business days, the accounts should reconcile showing your transaction history available. In the event that your accounts do not display current transactions after 5 business days, you may log back into Mint.com and click refresh to update the account. After the download completes, click the Transactions tab to view up to 90 days of transaction history.
The Arlington Bank - Mobile Banking
Will my Mobile Banking change?
Yes. The Arlington Bank mobile banking will no longer be available beginning at 5:00 p.m. on August 18. At that time, you should remove The Arlington Bank mobile banking app from your device. Mobile banking users will need to log in to First Merchants Online Banking and activate Mobile Banking beginning August 21. Once First Merchants Mobile Banking is activated, you can use your mobile phone to check your balance, make transfers, deposit checks, and more! Download our app from the App Store, Google Play or Amazon, or sign in using your phone’s Web browser. Learn more at www.firstmerchants.com/mobilebanking.
How do I re-enroll in Mobile Banking?
It's easy to enroll in First Merchants Mobile Banking! The service is free and available to all Online Banking customers. To sign up, beginning August 21.
- Sign in to First Merchants Online Banking using the login information emailed to you.
- Choose “Get Started” under the Mobile Banking Center.
- Review and accept the legal agreement.
- Enter your mobile information.
- Review and submit your enrollment form.
- Install the First Merchants Mobile app, available for Android phones and tablets, Apple iPhones and iPads, and Kindle Fire from the Amazon Appstore.
When signing in, you will use the same credentials as you do for Online Banking. During your first mobile login, for each device you will be required to authenticate yourself by answering a series of automatically generated challenge questions. If you would like to access your accounts via your mobile browser, visit us at m.firstmerchants.com.
Does First Merchants offer Text Bankng?
First Merchants offers Text Banking for Personal Online Banking users. Once you've enrolled in Mobile Banking, text banking will be available using the mobile number you provided. Just text 49794 with one of these commands
- B to view balances
- H for recent transactions
- C for a list of available Text Banking commands.
Standard text messaging rates apply, so you should check with your carrier to avoid unexpected charges.
Does First Merchants offer Mobile Deposit?
Yes! Depositing checks is as simple as snapping a picture on your smartphone or tablet! There’s no need to rush to the bank or wait in line. With Mobile Deposit, you can deposit checks from almost anywhere using a smartphone or tablet in just three simple steps:
- Open the First Merchants Mobile app and select “Check Deposit”
- Choose which account will receive the deposit and enter the amount
- Snap a picture of the front and back of your endorsed check. When endorsing, please indicate “For mobile deposit only” and select "Continue" then "Approve."
Where can I find the First Merchants Mobile apps?
Download our apps from the App Store for iPhone, iPod touch and iPad, or on Google Play for Android devices or from the Amazon Appstore on Kindle Fire; find links to download our apps at m.firstmerchants.com. Remember, to use the FMB Mobile app, you must be an Online Banking user and be enrolled in Mobile Banking. To enroll in Mobile Banking, sign in to your Online Banking account and choose “Get Started” under the Mobile Banking Center. Once enrolled, sign in using the same username and password that is used for your Online Banking.
The Arlington Bank - Locations
Can I still do business at my local banking center and use the same ATMs?
Yes, the three locations that you are used to visiting will be there to serve you plus over 100 more banking centers located throughout Ohio, Indiana and Illinois. Please visit firstmerchants.com/locations for the full list of banking centers and ATMs.
The Arlington Bank - Telephone Banking
Will The Arlington Bank TELBANK (Telephone Banking) change?
Yes, The Arlington Bank TELBANK will be unavailable beginning at 5:00 p.m. on Friday, August 18, while we move your accounts to the First Merchants system. The Arlington Bank TELBANK users will be automatically enrolled in First Merchants Telephone Banking. Beginning Monday, August 21, you can access your accounts using First Merchants Telephone Banking at 1.800.473.5055. The Arlington Bank TELBANK number will be retired, so please update your contact list. You will be prompted to change your PIN during your first call; be sure to follow the audio prompts for first time callers.
Can I transfer funds in Telephone Banking? What else can I do using the system?
Yes! You can make transfers between First Merchants accounts or even make a First Merchants loan payment from a First Merchants checking account. Other options include: check balance, review account activity, make loan inquiry, issue stop payment, and report a lost or stolen ATM or debit card.
The Arlington Bank - Statements
When will I start getting statements from First Merchants Bank?
Your final The Arlington Bank statement will be mailed the week of August 21, and will include transactions posted and interest paid through August 18.
I get eStatements from The Arlington Bank. What do I need to know?
Before August 18, be sure to save or print any The Arlington Bank eStatements you would like to access later. Your Arlington Bank eStatements will not be available through First Merchants Online Banking. Online Banking users who selected eStatements at The Arlington Bank will NOT need to reenroll for eStatements at First Merchants.
The Arlington Bank - Loans, Mortgages and Lines of Credit
Do I continue to make loan payments on the same schedule and payable to The Arlington Bank?
Yes. Continue to make loan payments to The Arlington Bank as you do today.
Should I continue to make loan payments to The Arlington Bank?
Beginning August 21, you may visit one of our convenient banking center locations to make a loan payment, or send payments to: First Merchants Bank Loan Operations, P.O. Box 7011, Muncie, IN 47308. To make a loan payment electronically, you can use First Merchants Online Banking to transfer money from your First Merchants deposit account.
Will there be any changes to my loan or line of credit?
The terms of your note agreement will not change on The Arlington Bank personal or commercial loan until renewal or maturity.
Can I continue to use my old HELOC checks?
No, you will receive new HELOC checks in the mail. Begin using your new HELOC checks August 21.
The Arlington Bank - Gold Standard Rewards
What is Gold Standard Rewards?
Gold Standard Rewards is our loyalty rewards program for personal debit card holders. It’s free, automatic, and simple to use! Simply choose or request “credit” when using your debit card, and you’ll earn one point for every $3 in qualifying purchases, redeemable for great rewards including merchandise, travel, and more. Every non-PIN-based transaction qualifies, so slide and sign at your favorite stores, set up automatic bill payments, and use your card for online purchases. Visit www.goldstandardrewards.com for more information.
The Arlington Bank - General Questions
When will signs change at my banking center?
Signage changes will occur in August 2017.
Does First Merchants Bank operate under any other affiliate names?
First Merchants Bank also operates under the trade names of Lafayette Bank & Trust, First Merchants Private Wealth Advisors and iAB Financial Bank.
How can I get the most current information about changes that may impact me?
We recommend that you visit The Arlington Bank or First Merchants Bank website for the most up-to date information. Additionally, you will receive communications via postal mail and email. And as always, feel free to talk with any banker at The Arlington Bank.
What is the routing number for First Merchants Bank?
First Merchants Bank’s routing number is 074900657.
The Arlington Bank - FDIC Insurance
If I have accounts at First Merchants and The Arlington Bank that total more than the FDIC insurance limit of $250,000, what should I do?
The Arlington Bank and First Merchants Bank are now a legally combined institution. If you have deposits at both banks, separate FDIC insurance will apply for six months after the legal date to allow you time to restructure your accounts, if necessary.
If the accounts that exceed the FDIC insurance limit are CDs, but have not yet matured, what should I do?
The Arlington Bank CDs will be FDIC insured as follows:
- If the CD matures by November 19, 2017 and will be renewed for the same amount and the same term?
- If YES: Then separate coverage is provided only until maturity.
- If the CD matures by November 19, 2017 and will be renewed for a different amount or a different term?
- If YES: Then separate coverage is provided only until November 19, 2017.
- If the CD matures after November 19, 2017?
- If YES: Then, the CD DOES NOT mature within 6 months of the merger, and separate coverage ends upon the maturity of the CD.
Who can I contact if I have questions about my deposit insurance?
If you have questions about your deposit insurance coverage, you may talk with any banker at The Arlington Bank or call the FDIC directly at 1-877-ASK-FDIC.
The Arlington Bank - Direct Deposit
When my account changes to a First Merchants account, will my direct deposit still go into my account?
Yes. Posting of direct deposits will automatically continue as normal. Your bank routing number will change to 074900657, so be sure to use this new number, along with your current account number, when setting up any new direct deposits.
What about automatic payments?
- If you’ve set up automatic deposits or payments to/from your Arlington Bank accounts, those payments will continue once your accounts convert to First Merchants.
- If your Debit Card number has been used for automatic payments, you will need to provide your new First Merchants Debit Card number to those companies.
- Automatic payments to third parties set up using your routing and account numbers will continue as normal. If you’d like to set up additional automatic payments, use routing number 074900657 beginning August 21.
How will you post items against my account?
Deposits are credited to your account prior to posting any withdrawal. The next items that we post are ATM withdrawals, debit card transactions, and any checks cashed by our employees or that you have written to us, with the earliest transactions processed first. We then post any items that were submitted electronically, such as ACH items, preauthorized automatic transfers, telephone initiated transfers and any other electronic transfers, with the earliest transactions processed first. Finally, we pay the remaining items based on check number order.
Does First Merchants offer overdraft protection?
Yes. Personal checking customers can review their options in our product information booklet mailed to clients in July, on this website, or by calling 1.800.205.3464 for more information.
The Arlington Bank - Deposit Accounts
Will my CD account change?
Fixed rate Certificates of Deposit will maintain all rates, terms, and interest payment methods in place since the last renewal period with The Arlington Bank, with the exception of any rate changes we have already disclosed. Before maturity, you will receive notification of the expiration of the CD term and a deadline for taking action. If you would like to renew or redeem your CD, please visit a banking center.
The Arlington Bank - Debit Card-ATM Card
Will my debit card still work?
Your current Arlington Bank card will work through Sunday, August 20, at which point, your Arlington Bank debit cards will be deactivated. You should receive a new First Merchants card the week of August 7, and activation instructions will be included with your card.
On Monday, August 21, you may activate and begin using your new First Merchants debit card by calling the number printed on the sticker on the front of your card. Make sure you call from a phone number associated with your account. Remember to update any automatic or recurring charges you were paying with The Arlington Bank debit card with your new First Merchants card number.
What if I haven't received my new card?
If you have not received your new First Merchants cards by Friday, August 11, please call Customer Service at 1.800.205.3464.
What is the daily limit with my new card?
Personal debit cards will have a limit of $3,005 per 24-hour period for purchases and $1,005 per 24-hour period for cash withdrawals. Business debit cards will have a limit of $3,005 per 24-hour period for purchases and $0 for cash withdrawals; to add cash withdrawal ability, contact us. Health Savings Account cards will have a limit of $3,005 per 24-hour period for point of sale purchases. A 24-hour period is from 12:00 a.m. to 11:59 p.m. ET. If you plan on using your card for a larger purchase, contact us at 1.800.205.3464 to ensure your transaction will be approved.
At which ATMs can I use my new card?
Your new card can be used at any First Merchants Bank ATM or MoneyPass location at no charge. This also includes ATMs with the Lafayette Bank & Trust name. Visit www.firstmerchants.com/locations to find a complete list of locations. Foreign ATM fees will apply to transactions made at non-First Merchants Bank ATMs that are not part of the MoneyPass network.
Why won't my ATM accept deposits?
The Arlington Bank ATMs will be temporarily unable to accept deposits while they are converted to the First Merchants system. The Arlington Bank ATMs will begin accepting deposits again on August 21; we apologize for the inconvenience!
What if I'm having trouble activating my new card?
Before you begin using your new card, you must call the activation line at 1.866.633.5293 from a phone number associated with your account. Don't forget to keep using your old card thru Sunday, August 20. If your phone number is different from what we have on file or you’re still having trouble for any other reason, we can help; please call Customer Service at 1.800.205.3464.
I didnít receive a PIN in the mail. What should I do?
We did not mail new PINs with your new card. With your new First Merchants card, you are able to select your own PIN during the activation process, using any four-digit number you'd like. Simply call the telephone number on the sticker on your new card to activate and follow the prompts.
What if I destroyed or lost The Arlington Bank card before August 21?
Unfortunately, we cannot order a new The Arlington Bank card. Please use cash or checks until your new First Merchants card is able to be used on August 21.
What if I donít remember my new PIN?
You can get help changing your PIN by calling Customer Service at 1.800.205.3464.
The Arlington Bank - Contact Us-Customer Service
What if I still have questions?
Call First Merchants Customer Service at 1.800.205.3464, and we’ll be happy to assist you. Customer Service hours are Mon.-Fri. 7:00 a.m.-8:00 p.m., Sat. 9:00 a.m.-3:00 p.m. Eastern Time. We also have a special Business Solutions line for business clients, at 1.866.833.0050. Or, you may contact your nearest banking center directly.
What if I can't get through to Customer Service?
If you're experiencing issues getting through to Customer Service, we apologize. We may be experiencing abnormally high call volumes and our representatives are working to help each client as quickly as possible. Thanks for your patience. In the meantime, you may be able to receive faster service by visiting a nearby banking center.
Is my information shared with your affiliates or used for marketing purposes?
Per our privacy statement, you have a choice as to whether your information is shared with and if you want to receive marketing information from First Merchants’ affiliates. Instructions for limiting sharing are listed in the privacy statement and are available online at firstmerchants.com or you may call Customer Service at 1.800.205.3464.
The Arlington Bank - Account Number, Routing Number and Checks
Will my account number change?
No. Be assured that unless you are contacted directly, your account number will remain the same and you will continue to access your account as you do today.
Can I continue to use The Arlington Bank checks?
Yes. You do not need to order new checks and may continue to use your Arlington Bank checks without issue.
What is the routing number for First Merchants Bank?
First Merchants Bank’s routing number is 074900657.
The Arlington Bank - Integration Weekend
What should I expect during integration weekend (August 18- August 21)?
- The Arlington BankBill Pay will no longer be available beginning at 5:00 p.m. on August 18.
- The Arlington BankOnline Banking and Mobile Banking will no longer be available beginning at 5:00 p.m. on August 18, The Arlington Bank website will display an outage message.
- The Arlington Bank TELBANKwill no longer be available beginning at 5:00 p.m. on August 18.
- All The Arlington Bank locations will close at 5:00 p.m. on August 18.
- All Online Banking users watch your email for First Merchants login information.
- On Saturday, August 19, The Arlington Bank banking centers will be closed. These locations will reopen Monday morning as First Merchants Bank.
- You can continue to use your Arlington Bank checks.
- You should continue to use your Arlington Bank debit card over the weekend, through Sunday, August 20. On Monday, August 21 you may activate and begin using your First Merchants debit card.
- You should continue to use your Arlington Bank Health Savings Account card through Sunday, August 20. On Monday, August 21 you may activate and begin using your First Merchants Health Savings Account card.
- A Message from First Merchants CEO Mike Rechin
- The Arlington Bank Website
- Press Release
- Get to know First Merchants
Have questions? Need help? Feel free to call us at 1.800.205.3464, Monday - Friday 7:00 a.m. - 8:00 p.m. and Saturday 9:00 a.m. - 3:00 p.m. or visit any First Merchants Bank location.