Online Banking FAQ

General Questions

Online Banking works best with Internet Explorer 7 or 8 (Windows), Firefox 3.5 or 3.6 (Windows), or Safari 4.0 (OSX). Other browsers have not been tested for compatibility and may display some content incorrectly. Please note that JavaScript must be enabled for full functionality. If you experience any issues, please contact Customer Service at 1.800.205.3464.

Signing In

You'll need your Online Banking login ID and password to sign in to Online Banking from www.firstmerchants.com. Both your Login ID and password are case-sensitive, so be sure to use capital letters if necessary. Note that Mobile Banking login requires a Mobile ID and PIN, which is not the same as your Online Banking information.

We recommend you bookmark www.firstmerchants.com to take full advantage of our integrated signin box and to access the rest of our online content.

If you enter your password incorrectly too many times, you may be locked out of your account for 15 minutes. After that, you will be able to try again. If you need to reset your password, you may call our Customer Service line at 1.800.205.3464, from 7 a.m. to 7 p.m. weekdays, and 9 a.m. to 1 p.m. on Saturday.

Yes, you can change your ID under “Preferences”. The ID can be changed to any available ID.

Each account owner should have their own user ID and password for Online Banking.

You can sign in via the 'Sign In to Other Services' button located directly underneath the Online Banking sign in box on any page. 

My Accounts

Sixty days of transaction history are available if you are a current customer. If you are a new customer, you may accumulate up to 60 days of history.

Yes, Online Banking allows you to view the front and the back of each deposit ticket.

You can reorder checks through Deluxe within the Services tab of Online Banking. Just choose Reorder Checks from the Check Services sub-menu and select the appropriate account.

Check out our eLearning videos and our online demo.

Payments and Transfers

External transfers enable personal banking customers to transfer funds to or from a deposit account at another institution. Before transfers can take place, you will be required to verify the amount of two small deposits to the external account.

$10,000 per transfer with no more than $25,000 per business day.

All transfers received after 6:45 p.m. Eastern Time will be processed as of the next business day.

All transfers received after 3:00 p.m. Eastern Time will be processed on the next business day.

If you need to send money or make a payment quickly, consider Overnight Check Delivery, our newest payment option. This expanded service within Bill Pay supports payments to both businesses and individuals who do not accept electronic payments. Payment instructions received by 2:00 p.m. will be processed for delivery the next business day. Fees apply.