Scroll To Top

Temporary Changes to Location Services Due to COVID-19

Wednesday, March 18, 2020

As the COVID-19 situation continues to evolve, rest assured First Merchants is working hard to balance the availability of physical banking center services while protecting the health and well-being of our clients and employees. Given the federal government's recommendations to promote social distancing, we are putting measures in place to minimize interactions in our banking centers.

Beginning Thursday, March 19, First Merchants will limit lobby services. We will continue to provide services through our drive thru for common transactions, including check and cash deposits, change orders, making payments, cash withdrawals, wires and more. For other requests, please call your location banking center and we will do our best to accommodate you. We continue the increased intensity and duration of our cleaning routines as well, with special focus on public surfaces.

Find up-to-date information about a banking center here.

Mobile and Online Banking Tools

As always, you can bank from anywhere at any time using the First Merchants Mobile apps and firstmerchants.com

Personal Banking Clients:

Download the First Merchants Mobile Banking App for Personal Banking

Using the First Merchants Mobile App for Personal Banking customers, you'll be able to:

  • Access your accounts
  • Deposit checks
  • Make payments
  • Pay your bills
  • Transfer funds
  • Turn your debit card on/off using Debit Card Controls*
  • Find ATMs

Business Banking Customers:

Download the First Merchants Business Mobile Banking App

Using the First Merchants Business Mobile App, you'll be able to:

  • Access your accounts
  • Deposit checks
  • Make payments
  • Pay your bills
  • Transfer funds

Protect Yourself Against Fraud

During this time, First Merchants encourages all of our clients to remain vigilant against fraud. We will never make an unsolicited request for any confidential information from you via email or phone and we will never require that you update your account details on a Web page.

Do not respond to or click on links from unsolicited emails, and do not provide confidential information on an unsolicited phone call. Read more in our First Merchants Security Center.

Here to Help

If you are experiencing financial difficulties, please call us at 1.800.205.3464. We are here to work with you.

First Merchants will provide ongoing updates as we continue to navigate this dynamic situation. If you have questions, please contact Customer Service weekdays from 7 a.m. until 8 p.m. ET and from 9 a.m. until 3 p.m. ET on Saturdays. You can chat with a representative online or call 1.800.205.3464.

 

CHAT WITH US