MONROE BANK & TRUST Troubleshooting Guide

Signing in to First Merchants Online Banking Troubleshooting Guide

Did you get an email with login instructions?

Didn't get your email? First, check your spam folder for an email from First Merchants. If you still can't find it, we might not have had your most up-to-date email address! Give us a call at 1.800.321.0032 and we'll help you get signed in.

Are you signing in using the correct login box?

Users should sign in using the Personal Online Banking Sign In To Online Services box afirstmerchants.com.

If you're trying to use any of our Mobile Banking options, you should know that your temporary password will not allow you to access Mobile Banking. You must sign in via firstmerchants.com with your temporary credentials, and choose a permanent password, before using Mobile Banking.

Are you using the correct ID and the correct case?

Your Login ID is the same as the username you used on the Monroe Bank & Trust system - follow the instructions you received via email (Your ID is case sensitive.) 

During your first login, you should then be asked to authenticate yourself using a one-time security code. If, during your first login, you do not see the authentication screen and are instead taken directly to a password screen, you've entered your ID incorrectly.

Are you entering your password correctly?

Passwords are case sensitive and must include at least a letter and a number. Check to make sure you have not inadvertently capitalized the first letter of your password or turned on your caps lock function, that any letters are entered in the correct case, and you've followed any on screen requirements when selecting a permanent password.

Have you been locked out of the system?

If you enter your password incorrectly too many times, you will be locked out of your account. If this happens, please call Customer Service at 1.800.321.0032, from 7:00 a.m. to 8:00 p.m. weekdays, and 9:00 a.m. to 3:00 p.m. on Saturday to reset your password.

Are you having trouble authenticating yourself?

For security reasons, you may only select a phone number we have on file to use for authentication. Please call Customer Service at 1.800.321.0032 if a valid phone number is not displayed or is incorrect.