IMPORTANT THINGS TO NOTE ABOUT YOUR ACCOUNT:
Weekend of August 26-29
Your account number(s) will not change when it transitions to First Merchants. You do not need to order new checks.
Your new First Merchants Debit and Health Savings Account Cards were mailed the week of August 8. Continue to use your Level One Bank cards through Sunday, August 28. Beginning Monday, August 29 you may activate and use your new First Merchants cards.
Do not cut up your Level One Bank card until after you activate your First Merchants Debit card on Monday, August 29. If you haven’t received your First Merchants card by Monday, August 22, please contact Customer Service at 1.800.205.3464
Level One Bank Online Banking users may begin logging into the First Merchants system on Monday, August 29. Please watch your email for more details on logging in to the First Merchants system.
Level One Bank Mobile users will need to log in to First Merchants’ Online Banking System to activate First Merchants Mobile Banking on Monday, August 29.
Level One Bank Bill Pay users will need to re-enroll for E-bills on Tuesday, September 6.
Important Information Packet
Friday, August 26
Level One Bank Bill Pay will no longer be available beginning at 9 a.m.
- Make a note of any payment reminders, payment memos, and payee notes, as these will not transition to First Merchants Bill Pay.
Level One Bank Online Banking, Mobile Banking and Telephone Banking will become unavailable at 7:00 p.m. EST.
- Don’t forget to save or print any statements you may need for future reference.
- Download all transaction history as a CSV or Quicken/ QuickbooksTM file if needed.
- Don’t forget to uninstall the Level One Bank mobile app from your mobile device.
A final Level One Bank statement will be printed and mailed, including transactions and interest paid through Friday, August 26.
Payees and payments will be transitioned to First Merchants Bill Pay and processed as scheduled.
Bill Pay history will transition and be available on September 2.
Saturday & Sunday, August 27-28
All Level One Bank locations, including Customer Service, will be closed.
Continue to use Level One Bank Debit Cards for purchases and cash withdrawals through Sunday, August 28.
Monday, August 29
Online, Mobile & Telephone Banking
Activate and begin using your First Merchants Debit Card by following the instructions included with your new card.
Cut up your Level One Bank Debit Card.
Update any automatic or recurring charges you were paying with your Level One Bank Debit Card with your new First Merchants card number.