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FAQs

What is a Home Equity Line of Credit (HELOC)?

What do I need to know about a HELOC?

What's the difference between a Home Equity Loan and a Home Equity Line of Credit (HELOC)?

What are approved uses of a Home Equity Loan or Home Equity Line of Credit (HELOC)?

What does “loan to value” ratio mean, and how does it affect my Home Equity Loan or Home Equity Line of Credit (HELOC) rates?

How can I access my Home Equity Line of Credit funds?

How many times may I access my Home Equity Line of Credit funds?

HOW CAN WE HELP?

Have questions or need assistance? Just give us a call at 1.800.205.3464. Our Customer Service team is available weekdays from 7 a.m. until 8 p.m. ET, and from 9 a.m. until 3 p.m. ET on Saturdays.

Looking for a different number or an online form? Find it on our contact page.