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Do I have to have a particular phone or a text message or data plan?

I activated Mobile Banking on my device's browser. Why am I being asked to activate again?

Which wireless carriers are supported?

How do I enroll in First Merchants Mobile Banking?

Which mobile devices are supported?

Is Mobile Banking secure?

What happens if I change my wireless provider or mobile number?

What if my phone is lost or stolen?

How do I transfer the First Merchants Mobile Banking service to a new device?

What is the cost for First Merchants Mobile Banking?

How do I opt out?

Can I use multiple devices to access First Merchants Mobile Banking?

What is First Merchants Mobile Banking?

What if I did not receive a text message to verify my Mobile Banking enrollment?

I'm not enrolled for online banking. Can I still use Mobile Banking?

What Mobile Banking modes may I enroll?

What is my User ID?

Can I save my User ID on the device?

Do I have to accept the Terms and Conditions?

What is my Password?

What if I do not remember my User ID or Password?

What do I use for a Mobile Number if I am using a tablet or MP3 device, such as an iPad or iPod?

I received an activation code but never used it. What do I do now?


Have questions or need assistance? Just give us a call at 1.800.205.3464. Our Customer Service team is available weekdays from 7 a.m. until 8 p.m. ET, and from 9 a.m. until 3 p.m. ET on Saturdays.

Looking for a different number or an online form? Find it on our contact page.