Citizens Financial Is Now First Merchants Bank. Welcome Former Citizens Financial Bank Clients!

Since the announcement of the definitive agreement between Citizens Financial Bank and First Merchants Bank in May of 2013, our efforts have been focused on supporting a great client experience for you during this transition.

Now, with the transition complete, we are excited to welcome you into the First Merchants family.  We encourage your use of the expanded access and enhanced product offerings now available to you throughout nearly 100 banking locations throughout 26 Indiana counties as well as two in both Illinois and Ohio.   With expertise in Business Banking, SBA, Retail, Mortgage, Cash Management, Commercial, Insurance and Trust, we’re excited to have the opportunity to serve as your primary financial services partner. 

And best of all, you’ll continue to see the same great people who will continue to provide the same great service you expect from a community bank.  If you have questions, please don’t hesitate to contact Customer Service directly at 1.800.205.3464.

Welcome to First Merchants!

Please check this page for a list of common issues and their solutions.


Welcome Guides

Click on the images below to download digital copies of our client welcome booklets. These guides have also been mailed to current Citizens clients.


Personal Client Welcome Booklet



Business Client Welcome Booklet