Merchant Processing

We understand it is very important to accept payments in many different ways. Your business is unique, and you need a dedicated, local team to help your company manage the changing payments landscape. In today’s competitive marketplace, we provide a local sales and service relationship team, supported by live customer service 24 hours a day, 7 days a week.

We will evaluate the ways you accept payments today, and then provide recommendations that meet your company’s needs for in person, telephone, web, and mail order merchant processing. Our experts will analyze how you are processing payments to help determine more cost-effective, efficient ways to help your business.

Already a client? Sign in to your Merchant Services account here.

Benefits

One Network with Many Options. Our network provides authorization, settlement, funding, and support, giving you one point of contact for all your Visa®, MasterCard®, American Express®, Discover® Network, JCB, China UnionPay and Diner’s Club International® credit and debit card transactions. In addition, we process the following over our network:

  • PIN debit
  • Electronic Benefits Transfer (EBT)
  • Corporate purchasing card
  • Fleet cards 
  • Gift Cards - The number one gift of choice!  Now you can offer your customers the flexibility of purchasing and paying with your branded gift card.

One Source for Payment Processing.We, powered by Elavon's network, are responsible for front-end authorizations, back-end settlement, and all customer support functions. You have one source for all your payment processing needs.

Flexible Payment Options.You can count on us to deliver value-added processing services like corporate purchasing cards, PIN-based debit, fleet cards, electronic gift cards and electronic check conversion.

Superior Customer Service. Get the local support you expect from a community bank, supported 24/7, online or from an experienced professional in our customer support center. 

Value-added Solutions

  • Electronic Check Services
  • Electronic Gift & Pre-Paid Cards

Point-of-sale Solutions

We understand the way you accept payments varies greatly depending on your business and point-of-sale (POS) configuration. That's why we offer a wide variety of processing solutions to meet your needs, including:

  • Payment Terminals
  • Software & Internet Products
  • VAR Interface Solutions

Reporting Solutions

We provide you with MerchantConnect basic, our free online reporting tool that allows you to securely monitor your account from any Web browser at any time of day. You can review recent deposits, chargebacks and retrival requests, access customer support & more.

Support/Operations

  • Risk Management & Fraud Control: First Merchants, powered by Elavon’s network, has built-in fraud monitoring and control features to protect your business and your customers’ card data. A robust set of risk management and fraud prevention tools are provided.
  • PCI Compliance Program: Our PCI Compliance Program takes a comprehensive approach to help your business securely manage cardholder data and ensure compliance, while protecting your reputation and your bottom line. Elavon’s program is focused on three key areas:
    • Education – materials and information to help you understand PCI-DSS compliance
    • Validation – tools to help you validate and demonstrate compliance and protect your business
    • Financial Protection – programs to mitigate your financial exposure should a breach occur
  • Customer Service & Voice Authorization: Customer support is there whenever you need it. A dedicated and well trained staff of service professionals operates a 24/7 call center for voice authorization and client assistance. 

To learn more, call us at 1.800.205.3464 or email us.