Administration & Preferences Help
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Activate a user with full access to all accounts Add a new company user Activate a user with partial access to accounts Add a personal bank to your preferred bank list Add a standard bank to your preferred bank list Authorize or reject user entitlements Change an account's nickname Change bank information Change company contact information Change your password Create an alert Create a reminder De-activate a user Delete a bank from your preferred bank list Delete a user Edit an alert Edit a reminder Hide an account Modify a user's entitlements Search for a bank Specify an employee to receive FastPay Reports

For general information about Administration & Preferences, see About Administration & Preferences.

To activate a user with full access to all accounts:

Click Admin.   On the Preferences page, click User Entitlements.   On the Users page, click the name of the user you want to modify.   On the Administer User Entitlements Page, add or select the following information:   In the Password field, specify the recurring number of days for which the password will remain valid.   In the User Status field, select Active.   Select the Approver option to enable the user to authorize payments, templates, and suspect decisions.   Select the Security Level option to enable the user as a Company System Administrator (CSA).   In the User Access field, select Fully Entitle User For All Accounts to grant access and priveleges to all company accounts.   Click Preview User.   On the Preview User Entitlements page, review the user information and click Submit User.

To add a new company user:

Click Admin.   On the Preferences page, click User Entitlements.   On the Users page, click Add a New Company User.   On the Add Company User Page, add the following information:   In the Login ID field, specify the company user's ID for logging into Business Banking.   In the Temporary Password field, specify the new password for this user.   In the Repeat Password field, confirm your entry for Temporary Password.   In the Name field, specify the full name of the new company user.   In the Email Address field, specify the e-mail address of the new company user.   In the Phone numbers fields, specify the primary, secondary and fax phone numbers where the user can be reached.   In the User Status field, specify whether the user is active or inactive. Once a user has been added, a CSA must activate them before they can access Business Banking.   In the Approver field, specify whether the user can authorize payments, templates, and suspect decisions for the accounts they are entitled to access.   In the Security Level field, specify whether the user is a CSA.   In the User Access field, specify the accounts and functions the user can access. To give the user access to all functions in all accounts, select Fully Entitle User for All Accounts.   Click Preview User.   On the Preview User Entitlements page, review the user information and click Submit User.

To activate a user with partial access to accounts:

Click Admin.   On the Preferences page, click User Entitlements.   On the Users page, click the name of the user you want to modify.   On the Administer User Entitlements Page, add or select the following information:   In the Password field, specify the recurring number of days for which the password will remain valid.   In the User Status field, select Active.   Select the Approver option to enable the user to approve templates, payments, and suspect decisions. Note that authorizations also depend on the accounts and functions the user is entitled to access.   Select the Security Level option to enable the user as a Company System Administrator (CSA).   In the User Access field, select Entitle User Limited Access For Specific Accounts and click the account name.   On the Entitle Account page, type or select the following information as appropriate:   In the Maximum Single Transaction Limit field, enter the most money for which this user can process a transaction from this account.   In the Daily Maximum Limit field, enter the total monetary amount across all transactions for which this user can process transactions in a single day from this account.   Select Fully Entitle User For This Account to grant the user full rights to this account; or   In the User Access section, select the functions you want the user to be able to access.   Click Preview Account.   On the Preview Account Entitlements page, review the user/account information and click Submit Account.   On the Preview User Entitlements page, review the user information and click Submit User.

To add a personal bank to your preferred bank list

Click Admin.   On the Preferences page, click Banks.   On the Banks page, click Add New Personal Bank.   On the Add Personal Bank page, enter or select the following information:   In the Bank Name field, enter the name of the bank.   In the address fields, enter the street address, city, state and ZIP code of the bank.   In the Country field, select the country in which the bank is located.   In the Bank ID field that corresponds to the appropriate Bank ID type, enter the Bank I.D. You may enter multiple Bank I.D. numbers for a single bank. For example, a bank may have an ABA number, a SWIFT number, and a CHIPS number.   Click Preview Bank.   On the Preview Personal Bank page, review the information, and then:   Click Submit Bank to add the bank to your list of preferred banks   Click Edit Bank to change a field.

To add a standard bank to your preferred bank list

Click Admin.   On the Preferences page, click Banks.   On the Banks page, click List Standard Banks.   On the Standard Banks page, click the name of the standard bank you want to add to your preferred bank list.   On the Add Standard Bank page, review the information and click Submit Bank.

To authorize or reject user entitlements:

Click Admin.   On the Preferences page, click User Entitlements.   On the Users page, click the Approval Required link in the Status column of the appropriate user.   On the Authorize User Entitlements page, review the information.   To authorize entitlements, click Accept   To reject entitlements, enter a reason for rejecting them, and then click Reject.

To change an account's nickname:

Click Admin.   On the Preferences page, click Account Preferences.   On the Change Account Preferences page, enter the new nickname.   Click Submit Preferences.

To change bank information

Click Admin.   On the Preferences page, click Banks.   On the Banks page, click the name of the bank whose information you want to change. Note that you cannot change standard bank information. We maintain this information.   On the Edit Personal Banks page, change information as appropriate.   Click Preview Bank.   On the Preview Personal Bank page, review the information, and then:   Click Submit Bank to add the bank to your list of preferred banks   Click Edit Bank to change a field.

To change company contact information:

Click Admin.   On the Preferences page, click Contact Information.   On the Edit Contact Information page, enter the the appropriate information.   On the Edit Contact Information page, select whether this information applies to all accounts or only to specific accounts.   Click Preview Info.   On the Preview Contact Information page, review the information. To:   Accept the information, click Submit Info   Change the information, click Edit Info

To change your password:

Click Admin.   On the Preferences page, click Change Password.   On the Change Password page, enter or select the following information:   In the Current Password field, enter your current password.   In the New Password field, enter the new password you are creating.   In the Confirm Password field, enter the new password again to confirm.   You can also choose to randomly generate a secure password by clicking Generate Password.   Click Create Password.

To create an alert:

Click Admin.   On the Preferences page, click Create an Alert.   On the Create Alert page, select the type of alert you want to create and click Continue.   On the Create Alert page, select the conditions under which we should send you an alert.   Click Preview Alert.   On the Preview Alert page, review the information and click Submit Alert.

To create a reminder:

Click Admin.   On the Preferences page, click Create a Reminder.   On the Create Reminder page, enter or select the following information:   In the Title field, enter the text of the reminder title.   In the Message field, enter the text you want to include in the message.   In the Frequency field, select how often we should deliver the reminder.   In the Send Time field, select the time we should deliver the reminder.   In the Delivery Method field, select how we should deliver the reminder.   Click Preview Reminder.   On the Preview Reminder page, review the information and click Submit Reminder.

To de-activate a user:

Click Admin.   On the Preferences page, click User Entitlements.   On the Users page, click the name of the user you want to de-activate.   On the Administer User Entitlements Page, select User Is Inactive.   Click Preview User.   On the Preview User Entitlements page, review the user information and click Submit User.

To delete a bank from your preferred bank list:

Click Admin.   On the Preferences page, click Banks.   On the Banks page, click the name of the bank you want to delete.   On the Edit Personal Banks page, click Delete Bank.   On the Delete Bank page, review the information, and click Delete Bank to confirm.   Note that you cannot delete a bank that is referenced by a recipient or payment.

To delete a user:

Click Admin.   On the Preferences page, click User Entitlements.   On the Users page, click the name of the user you want to delete.   On the Administer User Entitlements Page, click Delete User.   On the Delete User Entitlements page, review the user information and click Delete User.

To edit an alert:

Click Admin.   On the Preferences page, click the alert you want to edit.   On the Edit Alert page, change the information as appropriate.   Click Preview Alert.   On the Preview Alert page, review the information and click Submit Alert.

To edit a reminder:

Click Admin.   On the Preferences page, click the reminder you want to edit.   On the Edit Reminder page, change the information as appropriate.   Click Preview Reminder.   On the Preview Reminder page, review the information and click Submit Reminder.

To hide an account:

Click Admin.   On the Preferences page, click Account Preferences.   On the Change Account Preferences page, clear the Display checkbox for the account you want to hide.   Click Submit Preferences.

To modify a user's entitlements:

Click Admin.   On the Preferences page, click User Entitlements.   On the Users page, click the name of the user you want to modify.   On the Administer User Entitlements Page, change the information as necessary and click Preview User.   On the Preview User Entitlements page, review the user information and click Submit User.

To search for a bank:

Click Admin.   On the Preferences page, click Banks.   On the Banks page, enter or select the following information:   In Search By, select the criteria by which you want to search.   In Search For, enter the information for which you want to search.   Click Search.

To specify an employee to receive FastPay Reports

Click Admin.   On the Preferences page, click Contact Information.   On the Edit Contact Information page, select an employee from the Fast Pay Report Recipient list.   Click Preview Info.   On the Preview Contact Information page, review the information. To:   Accept the information, click Submit Info   Change the information, click Edit Info

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Common Questions

Can I hide an account on some pages but not all pages? How does a standard bank differ from a personal bank? What is the difference between de-activating and deleting a user? Who can make changes to user entitlements? Why can't I change information for a bank on our preferred bank list? Why can't I delete a bank from our preferred list? Why can't our company users access their accounts after being added by a support person?

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