You must have text capabilities to use Text Banking and web access to access Mobile Web. Your wireless carrier's standard charges for text and data usage apply.
Our Mobile App is available in Apple's App Store for compatible devices.
Which mobile devices are supported?
If you can text from your phone, you may use it for Text Banking. Any web-enabled phone can access Mobile Web at http://firstmerchants.mobi (these devices will display the site optimally). Our Mobile App is available for iPhone, iPod touch and iPad.
Is Mobile Banking secure?
First Merchants Mobile Banking is an extension of your Online Banking service. So, when you login for the first time you will be presented the same security questions, PassMark image and phrases that you see in Online Banking. Our Mobile App uses SSL encryption to keep your information safe, just like First Merchants Online Banking. To learn more about security and what you need to know to protect yourself, click here.
What happens if I change my wireless provider or mobile number?
You can make updates to your First Merchants Mobile Banking enrollment details by logging into Online Banking and selecting the 'Mobile' tab.
What if my phone is lost or stolen?
You can temporarily disable the Mobile Banking service at any time. Just log in to Online Banking and select ‘Deactivate' from the 'Mobile' tab. You may also visit your local banking center or call Customer Service at 1.800.205.3464.
How do I transfer the First Merchants Mobile Banking service to a new device?
To change your phone number for Text Banking, log in to Online Banking, then select 'Change Number' from the 'Mobile' tab. For Mobile App users, you must remove the installed app from the old device, then add it to the new one.
What is the cost for First Merchants Mobile Banking?
First Merchants Mobile Banking is free, however, you may incur text or data charges from your wireless provider. Standard rates apply, so you should check with your carrier to avoid unexpected charges.
How do I opt out?
To unenroll, log in to Online Banking and click on the 'Mobile' tab, then ‘Unenroll’. You may also text ‘STOP’ to 269265 from your activated mobile number.
Can I use multiple devices to access First Merchants Mobile Banking?
Only one mobile number may be enrolled in First Merchants Text Banking. However you may access Mobile Web at firstmerchants.mobi from any web-enabled mobile device.
Getting Started
How do I enroll in First Merchants Mobile Banking?
What if I did not receive a text message to verify my Mobile Banking enrollment?
Log in to Online Banking, select the 'Mobile' tab and unenroll – then re-enroll. If you still do not receive the text message, check with your wireless carrier or plan administrator to make sure your mobile phone has text funcionality enabled. (First Merchants Mobile Banking requires that text messaging be enabled on your phone. Standard rates apply, so you should check with your carrier to avoid unexpected charges.)
Text Banking
What does SMS mean?
SMS stands for Short Messaging Service. It is also called text messaging.
How many text messages will I receive daily?
When you complete enrollment you will receive two SMS messages confirming your registration. Thereafter you will receive a message in response to each SMS request you submit. If you have a large number of accounts, you may receive more than one message in order to report all of your account balances.
What number do I send text commands to?
The short code for First Merchants Text Banking is 269265. Send all text/SMS mobile banking requests to this number.
What text commands can I use with First Merchants Text Banking?
Click here to view a complete list of commands.
Do I have to capitalize my text commands?
No, text commands are not case sensitive. For example, sending ‘help’ or ‘HELP’ or ‘Help’ are all permitted.
How much will I be charged for each text received?
First Merchants Text Banking is free of charge, however, your wireless provider’s standard text messaging and other rates may still apply.
When I try to enroll in text banking by sending a yes, I get a message that says 'unrecognized command'. What am I doing wrong?
Make sure you have ‘signatures’ turned off when using text banking. If you continue to experience issues, please call customer service at 1.800.205.3436.
Mobile Web/MobileApp
How does it work?
Once you are enrolled in Mobile Banking, you can use your Mobile ID and PIN to log in to your account from your mobile device's web browser at http://firstmerchants.mobi. iPhone, iPod touch, and iPad users can also download the First Merchants app from the App Store, which can be used to access accounts, find locations, contact Customer Service and more.
Where can I find the First Merchant mobile application to download?
The First Merchants app is available in the App Store for iPhone, iPod touch, and iPad. Check our website to find out when apps for other operating systems become available.
Can I use my iPhone, iPod Touch or iPad?
Yes! You may use Mobile Web at http://firstmerchants.mobi, Text Banking, or you can download the First Merchants app from the Apple App Store.
Users may download an app tailored for First Merchants from the Apple App Store. Also, our mobile website, http://firstmerchants.mobi can be bookmarked on mobile web browsers. Note for iPhone users: creating a shortcut to the mobile site with an iPhone will not work properly. Please either download the app or key in firstmerchants.mobi.
Can I view all of my accounts?
Yes - You can view all of your accounts listed in online banking.
How current is the balance information?
Each time you log in to First Merchants Mobile Banking, the most current balances will be displayed.
How do I change my Mobile ID or PIN?
Log in to Online Banking and select the 'Mobile' tab for options.
Can I pay my bills?
Using Mobile Web or our Mobile App, you can pay any existing payee you already established in Online Banking by clicking the payments option from the main menu. All new payees must be added from your Online Banking profile. Text Banking does not currently support bill payment.
Still need help? Please call customer service at 1.800.205.3464.
