Do I have to be an Online Banking customer to receive an eStatement?
Yes, eStatements are available through Online Banking only.
Which accounts have eStatements available?
All checking and savings accounts offer eStatements. Certificates of Deposit and loans do not have eStatement functionality at this time unless the statement is combined with a checking or savings account.
Is there a fee to sign up for eStatements?
No, eStatements are free!
How will I know when my statement is ready?
You will receive an email each time a new statement is available to view.
Will the same information be in my eStatement as it is in my paper statement?
Yes. The statement will appear just like your paper statement, only it will be in a PDF format.
Are eStatements secure?
Yes. eStatements are more secure than paper statements because you reduce the risk of mail fraud.
What are the benefits of eStatements?
Switching to eStatements has several benefits including:
- More secure than paper statements
- Faster delivery with easy access
- Helps keep you organized
- Environmentally friendly
How do I view my eStatement?
To view your eStatement, simply log in to Online Banking, then choose 'Statements', then 'Official Statements' under the 'Accounts' tab. Once you enroll, you can view up to 18 months of eStatements, beginning with your January 2011 statement, within Online Banking! (You will need Adobe Reader to view your statement. If you do not have Adobe Reader, you can download it for free here.)
How long will my eStatement be available?
eStatements will be available in your online archive for 18 months.
Will I still receive my canceled checks or images if I select eStatements?
If you are currently receiving check images with your statement, you will continue receiving those images if you select eStatements. You will not receive canceled checks with eStatements.
Still need help? Please call customer service at 1.800.205.3464.
